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Student Success Management


Application and Content Administrator Onboarding

EAB’s App and Content Admin Onboarding program is designed to set Navigate Application and Content Administrators new to the role up for success. There are seven modules for Application Administrators and four for Content Administrators.

Navigate HBCU Summit

This year’s summit will focus on the theme of faculty and staff engagement. The summit will be an opportunity for Navigate leaders from HBCUs to hear tips and tricks for EAB experts, learn from peers working on engagement on campus, and networking in small groups. This summit will be most relevant for those with a role on their institution’s Navigate leadership team (such as an Executive Sponsor, Program Sponsor, Program Owner, or Application Administrator).

Research and Services

CONNECTED21 Encore Presentation: Missed Connections: What Research and Data Tell Us About the Need for Equity in Support Outreach

Join this session to learn strategies to improve student response to alerts and outreach, increase utilization of institutional support services, and reduce gaps in student success.


How Winston-Salem State University Empowers Faculty and Staff to Use Navigate Data for Grants

Join Winston-Salem State University leaders Dr. Derick Virgil (Interim Dean, Student Success Collaborative) and Dr. Erin Lynch (Associate Provost of Scholarship, Research, and Innovation) to learn how they empower faculty and staff at their institution to enrich the merits of grant proposals with Navigate data.

CONNECTED21 Encore Presentation: Breaking the Stalemate: How to Overcome Entrenched Org Structures and Outdated Advising Policies

Join us for an encore presentation of Dr. Christina Hubbard’s research on student-centric advising organization, first presented at CONNECTED21 – EAB’s student success conference – in November 2021. The presentation will be followed by a live Q&A with Dr. Hubbard.

MySlice of Change: How Syracuse University Transformed Their People, Processes, and Technology to Create an Unsurpassed Student Experience

On most campuses, transformative student success work involves change: It often includes implementing new tools like Starfish or Navigate, redesigning advising or support processes, introducing new initiatives, or all of the above. Effective change management is essential for this important work to succeed, but many institutions struggle to overcome siloed structures and entrenched cultural resistance to change.

Quick Reads

3 lessons from the Gates Foundation’s 2014 IPAS Meeting

The Gates Foundation recently hosted the 2014 Integrated Planning and Advising Services (IPAS) meeting for the 19 recipients of their annual grant program. This year, Southern Illinois University was awarded a grant to establish an IPAS system in partnership with SSC. Continue reading to hear the three most valuable things we learned from the meeting.

What major switching can tell us about student outcomes

Our Data Science Team recently conducted an analysis of 401,314 first-time, full-time students to understand how the timing of major declaration and major switching can impact student success. Read the Q&A to find out what they discovered.

Five steps to hardwire accountability for SSC implementation

Not every stakeholder buys into a broader vision without resistance or delay—and getting advisors to buy into SSC is no exception. Our latest post outlines five steps you can take to foster accountability for the SSC initiative among advisors on your campus.


Vice President, Technology Partner Success
Managing Director, Research Development
Associate Director, Strategic Research

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