Content Type: Toolkit
This diagnostic is designed to help your institution identify areas where your college is excelling, as well as areas for improvement, within the realm of student customer service. We’ve grouped the assessment by five themes that correspond to the five recommendations made in our Student Customer Service Perceptions Among Community College Practitioners insight paper.
Use this toolkit to center faculty and staff needs when planning or responding to an employee climate survey.
Use EAB’s Respectful Workplace Policy Builder to inform, write, and plan to implement your respectful workplace policy for your college or university employees.
Use this toolkit to identify how and when to consult campus stakeholders while making policy decisions and to share information equitably among employees with diverse needs.
This toolkit contains 12 tools to support PCO units in developing a formal social media strategy, creating content, and gauging ROI.
Use the resources provided on this page to see activities that student success partners are often focused on and when they typically occur, and then map your own processes.
Use the resources provided on this page to see activities that Transfer Portal partners are often focused on and when they typically occur, and then map your own processes.
Edify Accelerators are custom dashboards of flexible multi-source analytics focused on solving specific higher ed business challenges.
Use these Rapid Insight resources as a guide for typical enrollment, reporting, student success, and fundraising processes, and to map your own.
This toolkit is designed to help academic leaders continue their work in combating faculty burnout and promoting a culture of well-being in academic affairs.