EAB's Latest Take
Develop short-format technology credentials to meet new and accelerated needs during the coronavirus crisis
As more professionals seek technical education to “future-proof” their working life, strong opportunities arise for your university to develop technology programs to meet this high demand and serve your regional economy.
As university leaders debate how far they must ramp back down to reduce their COVID cases, we reviewed the most common challenges in ramping down labs this past spring with hopes of providing guidance on how to do it again if needed.
Major philanthropy looks different in 2020. There has never been a shortage of philanthropic need, but COVID-19 definitively underscored how wealthy individuals can and should play a role in effecting positive change through giving.
COVID-19 has exploded across the world, and colleges everywhere have had to rapidly respond to a continuously evolving crisis. Below are five things scientists have learned about COVID-19 that we did not know back in March—and EAB’s take on how this new knowledge shapes higher education planning moving forward.
A senior representative from Quest Diagnostics discusses the current state of COVID-19 testing on college campuses, explains why testing protocols vary so widely, and offers a glimpse of new and better tests schools could be using soon.
As the coronavirus crisis impacts professional job prospects and university enrollment targets, professional and adult education units must develop innovative and flexible programs which meet the evolving needs of the market, young alumni, and working professionals.
Alternative business credentials teaching high-demand skills offer just-in-time training for working and unemployed professionals.
Timothy P. White, Chancellor of the California State University system, explains the values that guided his decision to move education online this fall, how his campuses are addressing the pandemic’s outsized impact on the most vulnerable students, and what he remains hopeful about.
Up until earlier this year, engagement has meant tailgates, alumni happy hours, professional development workshops, and other in-person events. Digital programs were a rarity, an afterthought, a side-of-desk activity for busy event planners. All of that got turned on its head in March of this year. COVID-19 forced an abrupt pivot and, as a result, pushed alumni engagement strategy years into the future.
Adult learners enter this fall amid overwhelming disruption – job loss or insecurity, changes to daily routines as simple as grocery shopping, and uncertain personal academic plans. For adult learners with children, they experience even greater uncertainty and challenge.
Explore three survey results for insight into how students and enrollment leaders are thinking about online and remote instruction during the pandemic.
The breakdowns in COVID-19 testing have left colleges and universities with only one lever to pull: more de-densification. Learn why the first weeks of term—even for the best-prepared institutions—suggest that it’s time to limit the number of students on campus as much as possible.
Based on our survey of 200 enrollment leaders in June and ensuing conversations with hundreds of our Enrollment Services partners, here are four changes you can make now to bolster your fall recruitment strategy.
Reimagining virtual employer engagement: three emerging practices from career services and employer recruiting leaders
As colleges and universities continue to gear up for the new academic year, career services leaders are grappling with how to connect students and employer partners in a virtual environment. To learn more about what virtual engagement will look like this fall, EAB hosted a webinar in late July 2020 with leaders in the career services and campus recruiting spaces to discuss the future of virtual employer engagement.
Facilities divisions are constantly fielding questions from stakeholders about specific cleaning methods or safety measures in certain buildings. To address these questions, many units have built online FAQs. The goal is for these pages to serve as a first stop for stakeholder inquiries.
Across the country, college and university leaders are revamping campus opening plans. COVID cases are surging in more than half of US states, which will reinforce the need to plan for a largely online fall. As campus leadership grapples with public health planning, many are also actively thinking through tradeoffs that could heavily impact their fall enrollment.
How 1000+ adult learners said COVID-19 impacted their plans—and what this means for enrollment strategy
We surveyed 1000+ current and prospective adult learners. Here’s how the pandemic has impacted their graduate, online, and professional education plans—and three key takeaways for your strategy.
Providing students with opportunities to build community and form meaningful connections will not only make students more willing to follow distancing guidelines, but will also positively impact students’ mental health—another growing crisis of the global pandemic. EAB has identified four strategies to foster connections among the student body in a physically distant environment.
President E. Gordon Gee of West Virginia University calls on other universities to respond to the pandemic crisis by becoming more agile and effective than ever before.
Leaders in higher education are grappling with a climate of constant uncertainty as the COVID-19 epidemic continues to evolve in the United States and around the world. While plans for the upcoming semester may change, one of the few certainties for institutions is if and when students return to campus, they will need to practice physical distancing until a vaccine is widely available.
President Ann McElaney-Johnson of Mount Saint Mary's University shares how she led her campus through a wildfire—and how the experience informed her response to COVID-19.
Explore three insights for community college leaders to consider when reevaluating how they assess students’ English readiness.
A university’s faculty is clearly one of its greatest assets—but also one of its largest investments. Learn three ways to reduce instructional costs per attempted student credit hour without changing instructor salaries.
At many institutions, living on campus is a crucial dimension of the student experience, as well as a key source of auxiliary revenue. But current public health evidence indicates that communal living could strongly facilitate virus transmission, and many campuses lack the ability to give each student the safest option of a private room and bathroom. Ultimately, all universities are facing the same question: what is the housing solution that provides students with an on-campus experience that’s as fulfilling as possible, while also protecting the community from outbreaks?
Top findings from over 200 enrollment leaders on how they are gearing up for fall admissions during COVID-19
Across July, EAB hosted three virtual working sessions with 54 admissions leaders representing over 50 institutions across the United States and Canada. During this time, we also surveyed over 230 enrollment leaders on their plans for fall admissions given the pandemic. The survey and working sessions delved into how admissions teams are recruiting and engaging with prospective students for fall 2021 and beyond.
Everyone is feeling the impact of the pandemic – its disruption to everyday life, isolating social restrictions, and the stress of a widespread threat to public health – as well as the economic fallout of a closed economy. However, like so many natural disasters and economic events, the impact is felt much more heavily by certain racial and socioeconomic groups.
Demand for some tech skills is falling faster than employer demand during the recession. To best prepare students for a shifting labor market and recruit students in the future, ensure your curricula are conferring still-in-demand skills.
As critical as it is to prioritize an isolation and quarantine strategy as part of your repopulation strategy, it is just as important to determine what approach works best for the needs of your campus community. Inherent in every decision is a balance between cost and risk to public health. EAB has spent the past few months speaking to higher education leaders about their IQ strategies and have catalogued the spectrum of approaches into the following tiers.
Explore four major trends why institutions are reducing the number of students they plan to have return to campus.
Learn why growing demand for nurses doesn’t always translate to growth in enrollments—and how you can recruit nurses despite these challenges.
The decision to pull-back from repopulation will be one of the most complicated any leadership team will make. Not only are the public health and financial consequences immense, but there are dozens of variables that could inform this decision. Some of these may contradict one another, and others—like faculty and student opinion—are not easily quantified.
The sight of students in business professional clothes clamoring at the doors of a career fair will be but a distant memory for career services leaders and employer recruiters this Fall. With physical distancing measures and employer travel suspensions in place for some time to come, career services must be ready to facilitate virtual connections between students and employers for career fairs and other activities. As the Fall draws nearer, many employers report feeling left in the dark about career services’ plans. Here are three imperatives for career services leaders to immediately develop and communicate Fall plans to employer partners.
While management-level professionals in food service and hospitality have weathered the economic crisis better than front-line workers, their employment will be at risk as shutdowns continue and businesses close. To help them transition to manager positions in higher growth fields, institutions need to create flexible, low-cost offerings in finance and data analytics to capitalize on these professionals existing strength in customer service and people management.
We asked HR leaders what’s top of mind heading into the summer, fall, and beyond. Here’s what they said.
The COVID-19 pandemic has forced campus human resources (HR) leaders to balance rapidly evolving staffing needs with pressures to manage labor costs. Read our insight to discover seven top-of-mind issues for HR and finance leaders as they plan for the summer and fall.
MBA programs will require best practice program design and recruitment to survive in an increasingly challenging market. College and university leaders must invest in existing programs and should be cautious about upcoming enrollment expectations for existing programs or new launches.
EAB’s Kaitlyn Maloney and Ann Forman Lippens discuss how university leaders are handling facilities planning efforts in preparation for a return to campus this fall.
As we look toward the next academic year, what are college presidents thinking about the worldwide COVID-19 pandemic, economic crisis, and racial injustices facing their communities? In this interview with Harrisburg Area Community College's President John "Ski" Sygielski, you’ll hear answers to those questions and learn how partnership with EAB can extend staff resources by providing robust research, best-practices, and technology to improve student success outcomes.
Why campus de-densification is a complicated set of decisions at the core of college re-opening plans
College and university leaders continue to grapple with difficult questions around bringing their students, faculty, and staff back to campus safely. Read our latest insight for more information on the complicated set of decisions at the core of re-opening plans.
This pandemic will cause institutions to rethink their student support delivery models, understand gaps in their overall student success strategies, and learn new ways to collaborate in a crisis situation.
As plans for reopening remain the focus on most campuses, enrollment teams need to be looking ahead to the critical admissions work they do in the fall to set up their academic classes for the next few years – building strong pipelines, cultivating affinity, engaging prospective students, and generating application demand.
As higher education institutions and other organizations continue to move to an increasingly sustained virtual environment in the midst of the COVID-19 pandemic, career services offices face the challenge of adapting to engage students and employers virtually. While many career services offices already migrated their offerings and events to a virtual environment this past spring, they must keep their websites up-to-date as staffing, hours, and programs continue to evolve across the late summer and fall.
Learn three tips for effective virtual academic advising.
EAB’s Melanie Ho and Carla Hickman identify the five biggest mistakes higher ed leaders must avoid with their COVID-19 strategy.
Facing an economic downturn and fierce competition for undergraduate enrollments, colleges and universities are looking for a silver lining: countercyclical enrollments. This tendency for enrollments to increase as the economy declines is well documented. But leadership at four-year institutions shouldn’t get their hopes up. Not every institution benefits equally from these additional students. The Great Recession had a far smaller impact on baccalaureate and graduate enrollments than it did on community colleges and vocational programs.
Ask these three questions to evaluate your data readiness to respond to COVID-19, across key principles of accessibility, quality, and agility.
In early June, EAB surveyed about 70 institutions on their plans to promote and enforce physical distancing on campus. Here are the three trends we uncovered.
"Our people are afraid, whether it's our board members, faculty, staff, students, or members of our community. But I am hopeful and confident that information can help us overcome fear," says Dr. Melinda Treadwell, president of Keene State College.
Watch this video to learn how frequently you should use interactive elements like chat functions and polling, ways to adapt the traditional in-person orientation format, how orientation leaders can build excitement across the summer, and how to create opportunities for students to connect with each other.
Across the last few months, student affairs teams have been working diligently to transform their summer programs to a digital format—no easy task. EAB convened nearly 100 student affairs and enrollment professionals to share common challenges, exchange ideas, and learn from one another. Across these convenings, we discussed the many ways to introduce students to your institution, build a sense of affinity and community, and orient students to important resources and policies.
Chances are, it took a mere matter of weeks for the COVID-19 pandemic to throw a major wrench in strategic plans. However, we can’t afford to wait another year before finalizing and implementing bold strategic moves. In fact, revisiting and revising institutional strategy now is perhaps the most important step in ensuring long-term sustainability for our institutions.
Learn what enrollment leaders can do to address students’ and families’ concerns during each step of the path to enrollment.
Many students are facing tough decisions about their academic futures due to the societal and economic impacts of the COVID-19 pandemic. This video shares eight tactics to help higher ed enrollment teams mitigate summer melt and improve enrollment outcomes for both new and returning students.
We assembled four key strategies that can increase fundraiser efficiency and productivity, both during COVID and beyond.
Learn ways that to facilitate students' financial needs ( financial aid and basic needs) during a COVID-promoted recession.
For digital transformation success, start with a digital strategy that advances the university mission
The shift to widespread virtual instruction and operations in the wake of the coronavirus pandemic underscores that digital transformation is no longer a luxury but a necessity for business continuity. Institutional leaders who had not made necessary investments find themselves asking: where do I begin, and do I need a ‘digital strategy ’?
Given the complexity of de-densifying campus, complying with health regulations, and reducing the risk of infections, SFOs continue to play a critical role in the university’s response. However, Facilities leaders are struggling to communicate key messages about repopulating campus to other leaders. To support repopulation conversations, this article captures five messages every Facilities leader needs the rest of campus to understand.
Peer-advising teams are an cost-effective way to expand the reach of your student support efforts. See seven steps to create your own in just a few weeks.
Explore three principles that can help department chairs, deans, and provosts lead during uncertainty.
Using early indicators and extrapolating from past economic and global health data, EAB has developed three scenarios for how to forecast the impact of COVID-19 on university enrollments, finance, and student success over the next 12-18 month
AASCU President Dr. Mildred García talks to EAB’s David Attis about how to address equity gaps made worse by the pandemic, and about her own experiences as a first-generation college student.
Join EAB to learn about how your peers are adapting their major map implementation in light of the pandemic crisis.
In particular, we discuss analyses to help institutions assess optional and non-essential academic expenditures, with a focus on using cost data to identify opportunities to improve efficiency,
There are elements of your communication strategy that are more important than ever to double down on, and others that must be reconsidered or added. There are simple ways even well-meaning institutions can go wrong, and the stakes of getting it wrong are high. EAB is here to support you through this process.
With over 7.6M unemployed already, how can schools help laid off food services, hospitality, and retail workers?
The large population of unemployed food services, hospitality, and retail workers presents the opportunity to deliver programs aligned to sustainable, post-coronavirus careers regionally. Colleges and universities, however, must ensure students recognize the return on their educational investment despite today’s hard economic times. Programs must also align with available financial support so increased enrollments are financially sustainable.
To learn more about how higher education leaders are similarly seizing new strategic opportunities to thrive in a post-pandemic world, I sat down with EAB’s Senior Vice President of Research, Melanie Ho.
How will COVID-19 shape equity gaps? Here's what four early indicators can tell us. Plus, see recommended responses for colleges and universities.
In response to COVID-19 budget woes, college and university leaders are considering widespread layoffs to remain solvent. Watch this short video to learn why that happens, and how you can secure sustainable cost savings that won’t jeopardize staff morale.
As campuses continue to operate in our new virtual reality, it is critically important that accessibility is at the forefront of online design and instruction, so that all students can learn effectively. With a lot of progress to be made across the board, the IT Forum has narrowed down the top considerations for institutions looking to make their remote learning environments accessible for all.
University administrators nationwide are currently knee deep in scenario planning for bringing students back to campus. There are a lot of unknowns – including when federal and state restrictions will be lifted and the modality of instruction that will be in place across the year. While many schools have announced plans to hold classes face-to-face in the fall if at all feasible, it may not be.
Read the four to do items that career services leaders are focusing on in the coming weeks to engage and support employers through COVID-19.
The new Title IX rule from the Department of Education has immediate implications for institutions as they try to meet the required changes amid their ongoing coronavirus response. Read 3 considerations to keep in mind during COVID-19.
Paul Fain, news editor at Inside Higher Ed, joins EAB’s Carla Hickman to share the COVID-19 stories that have gotten the most attention, what that says about college and university leaders’ greatest concerns, and the stories we should expect to see soon.
In this new remote world, students find themselves in a situation for which many are ill-prepared. In this webinar, we discuss how to promote student success in a remote space and maintain engagement in a socially distanced world.
The impact of COVID-19 has forced many colleges and universities to recreate orientation in a virtual format and decide how to use an important component of successful orientations: student orientation leaders. This insight outlines strategies to empower your orientation leaders to build community and engagement for incoming students in the new remote environment.
These are difficult times for colleges and universities, and all the more so for higher education employees who have been furloughed. Watch this video to learn four ways to convey care and offer relief through your messages to furloughed employees.
Update on US-China research relations, and headlines you might have missed during the COVID disruption
The drumbeat of US vs. China sentiment in Washington DC has grown stronger, giving way to new policies and positions that will negatively impact US research universities. Some of these dustups make national news, but given the whirlwind of information related to COVID, it is easy to lose track of what is happening on a global scale. This write up summarizes stories relevant to university research leaders monitoring how the federal government is responding to foreign interference and global research partnerships.
We discuss analyses to help institutions assess optional and non-essential academic expenditures, with a focus on optimizing units' mix of instructors and workloads in response to changing student demand.
Research ramp-up plans include exhaustive detail on how researchers can keep themselves and their colleagues safe as they return to their labs. But these plans can be daunting, sometimes providing too much detail and burying the most important information that individual PIs need to know. To help institutions craft more actionable ramp-up plans—and ensure they have taken the appropriate steps to safeguard researcher well-being—we have outlined the minimum health and safety measures they should enact for individual researchers.
CBOs are struggling to make revenue assumptions for FY21. Here’s what we learned from a group of them.
Universities are struggling to create and adapt budgets for the upcoming fiscal year because of the uncertainty caused by COVID-19. Read the key takeaways from our conversations with CBOs on this topic.
With dire predictions for fall freshmen enrollments making headlines, colleges and universities are bracing for the financial shock to come. While many are hopeful that even a partial reopening of campuses in the fall will avert worst-case revenue scenarios, they still face a fiercely competitive domestic enrollment market.
On May 7th, EAB’s Alec Pallin sat down with Kellie Campbell, Chief Technology Officer at Vermont Technical College (VTC) in Randolph Center, Vermont. Kellie shared insights around VTC’s COVID-19 cloud strategy and how their flexible budget model accommodated COVID-19’s rapid changes.
Although most institutions acknowledge a need for testing in their reopening plans, few have provided concrete details about whom, how, and how often they plan to test. As leaders develop a plan for unprecedented COVID-19 testing in their communities, they must answer five key questions.
IT leaders are now grappling with how to effectively implement contact tracing technology and protocols on their campuses and ensure that data is being protected and ethically utilized. Although these new capabilities are still taking shape, we can glean some early lessons about the challenges and opportunities that contact tracing technology presents by reviewing how international and local governments have approached these tools.
EAB’s Mark Shreve joins Dr. Ann McElaney-Johnson, president of Mount Saint Mary’s University in Los Angeles, to talk about the value of small colleges and how a recent crisis helped prepare her team to handle the impacts of the pandemic.
While federal financial assistance provides some welcomed relief, CARES funds alone will not eliminate the need to reduce costs. EAB will continue to monitor this space closely to keep college and university leaders informed on federal actions that may affect higher education.
EAB sits down with the University of Exeter's Chief Information and Digital Officer to discuss digital transformation
The coronavirus pandemic has demonstrated that digital transformation (DX) is no longer a luxury, but a foundational investment for the higher education sector. To further unpack this new reality, we recently sat down (virtually) with Alan Hill, Chief Information and Digital Officer at the University of Exeter in the United Kingdom, who shared his insights on balancing immediate IT needs in response to the pandemic with longer-term digital priorities.
To create a seamless reopening process and avoid future confusion, it is crucial that CROs develop plans that can easily scale up to serve a broader university-wide plans.
Now that we’ve entered commencement season, college and university leaders are shifting their gaze from the emergency responses needed for spring terms toward big questions about the fall.
As institutions prepare for potential reopenings, senior leaders must consider what protective measures to introduce to reduce the risk of COVID-19 transmission. Discover four critical areas leaders must focus on and see early case studies from within and outside the higher education industry.
Madeleine Rhyneer joins Carla Hickman to discuss challenges colleges face in meeting fall enrollment targets and offer strategies for yielding your class during a time of uncertainty.
As institutions grapple with COVID-related expenses—and anticipate future budget shortfalls—some have begun furloughing staff to temporarily reduce salary costs. While furloughs are an attractive alternative to layoffs, most institutions haven’t considered furloughing staff since the Great Recession—and today’s circumstances are quite different than they were a decade ago. As a result, leaders are adapting their historic furlough approach to the COVID-19 context.
See three insights for faculty and staff looking to engage and support community college students in the midst of the pandemic.
Leaders are looking at new cost containment measures to cope with the impact of COVID-19. To help leaders identify and execute strategic cost containment tactics, EAB has created two new resources.
Beyond urgent efforts to get qualified practitioners into the workforce, institutional leaders need to be thinking ahead on their overall health care portfolio and how they can contribute to future health care needs. Top-of-mind programs for their discussion should include nursing and allied health fields (e.g., physician assistant), and medicine for schools with the resources.
In early May, EAB surveyed our career services partners to learn about the challenges they currently face and how they are changing their services to address the COVID-19 pandemic. Here are the four key trends we uncovered from the 107 survey responses from public and private institutions located across the United States, Canada, and the United Kingdom.
Learn about four consequences that advancement teams are already seeing and how EAB believes they will affect future fundraising efforts.
The predicted surge in students opting out of or postponing their freshman year has also led to broad concerns around yielding the fall 2020 class. Given these circumstances, keeping students engaged through virtual programming will be vital for institutions’ long-term success. Through six virtual working groups conducted over the month of April, EAB identified seven key strategies for remote student engagement to help guide your institution’s programming through the summer and early fall.
A lot of the focus, and rightly so, has been on how career services and institutions can support the current graduating class find employment. However, it is important to also consider the far-reaching impact the pandemic will have on students who will be graduating in the next year or two. Not only will these students graduate into a challenging economy, but will do so after losing experiential learning opportunities that are critical for building a network and landing that coveted post-graduation job.
As most institutions transition to virtual orientation in response to COVID-19, students will turn to the orientation website even more frequently for updates. An engaging and student-friendly orientation website can help make students more excited for fall classes, while a confusing one may leave them questioning their college decision.
See four common pitfalls of graduate, adult, and online program development—and what you can do to avoid them.
Explore 3 questions guiding fall semester 2020 scenario planning, and emerging trends in how colleges and universities are responding to the uncertainty.
Explore the ways COVID-19 could lead us to a more inequitable future and learn five ways student success leaders can fight against this trend—in the immediate future and beyond.
Research leaders recognize that whenever activity can ramp back up, it won’t be as simple as flipping a switch—instead, it will need to occur in phases and take into consideration capacity limitations. EAB recently surveyed 47 research leaders about how they’re deciding when to begin ramping research back up—and which researchers they plan on bringing back to campus first.
COVID-19 is mirroring societal inequalities across race and socioeconomic status. In this short video, Meacie Fairfax describes three things colleges and universities can do amid the pandemic to provide all students a path back to campus.
we kick off the Responding to COVID-19: Harnessing APS Data and EAB Best Practices webinar series with recommendations on how to prioritize courses for redesign
The impact of COVID-19 on Facilities work and staff: results of EAB’s survey of senior facilities officers
To better understand the decisions made by Facilities leaders, EAB deployed a survey across mid-April to measure the impact of COVID-19 on operations.
As governments around the world scramble to respond to COVID-19’s financial impacts, many countries have introduced relief packages for their respective tertiary or higher education sectors. In most instances, government relief accounts for just a fraction of universities’ expected losses. Higher education providers in some countries are receiving no direct emergency funding at all, with policy changes making up the bulk of government action. To make sense of the different support packages and policy changes affecting HEIs, EAB has put together a short summary of where universities stand in terms of relief in different corners of the globe.
Even though campuses are empty and students away, colleges and universities have found new ways to demonstrate their role as a key contributor to the health of their communities during the COVID-19 crisis. Below, EAB has rounded up some of our favorite examples of higher education institutions doing good during this challenging time, illustrating the diversity of ways campuses are giving back to strengthen community ties and drive innovation.
Prior to the crisis, however, campus dining spaces were already undergoing significant changes based on the preferences and eating habits of students in the Generation Z cohort. The impact of COVID-19 will amplify these student desires long after campuses reopen for business. Here are three ways COVID-19 will change campus dining—and the Gen Z-focused investments already well-positioned to support these evolving student needs.
Community college leaders are all asking a similar question: are we going to experience the same countercyclical enrollment bump as we did during the Great Recession? This article explores that question.
While a number of colleges have canceled or postponed their reunion weekend indefinitely, below are three different options some institutions are pursuing during these uncertain times.
Annual spring auctions are substantial fundraising opportunities for financial assistance offices. The onset of COVID-19 has restricted such large gatherings, leaving development offices scrambling to decide how to proceed. As Oregon Episcopal School has demonstrated, fundraising doesn’t have to stop in a virtual world.
In the wake of the COVID-19 outbreak, the college website has replaced physical functions of the campus and staff and is now your leading recruiter, admissions counselor, and advisor. What’s more, the needs of students and communities have changed—and community colleges are well-suited to meet them.
Virtual counseling groups, online red folders, and student reflection pieces: Supporting college student mental health during COVID-19
College students have seen their lives upended as institutions responded to the COVID-19 pandemic. This post spotlights some of the ways universities are supporting their students during this time.
Explore 10 strategies to help address equity challenges and foster connectivity at your college or university.
Explore best practices to help your virtual tour stand out and increase student engagement throughout the admissions funnel.
As research leaders begin planning to ramp back up on-campus research activity, they must consider how to safely resume operations. A critical component will be meticulously scheduling and tracking lab occupants and users.
4 stewardship strategies to implement during COVID-19: using technology to scale personalized touches and demonstrate direct impact
It is essential to build and solidify relationships with donors, even amidst a global health pandemic with looming economic repercussions. This article explains how.
The new reality of the ongoing coronavirus crisis is that leaders at all levels of your organization need to be engaged in communicating with your community. This article guides best practices as well as providing examples of what effective communication looks like.
Furloughing staff during COVID-19: how leaders are supporting employees through difficult budget decisions
Facing new financial pressures from COVID-19, a growing number of institutions are contemplating furloughs as a way to avoid layoffs, retain staff, and generate short-term salary savings. Some are indefinitely furloughing staff whose jobs cannot be performed remotely. Others are asking all staff to take a pre-defined number of furlough days.
Hear lessons learned from an EAB expert who led a team of academic advisors who regularly used remote advising to serve students.
EAB’s Kaitlyn Maloney and Michael Fischer discuss how colleges and universities have handled crisis communications during the pandemic.
Here are the top two transformations within advancement that we suspect might be here to stay and demonstrate COVID-19's impact on university fundraising.
Uncover key things your institution can do now to pull forward registration while also making it easier to bring back the “wait-and-see students” once they decide to return.
Amid a global pandemic and recession, students face unprecedented challenges securing jobs and internships. According to a Handshake student survey conducted in March, 73% of college seniors are still searching for full-time jobs, and 23% of students with a secured internship had the offer rescinded. Here are three urgent action items for supporting your graduating students’ career needs right now:
Learn how your college or university can reach and recruit prospective students of online, graduate, professional, and certificate programs virtually.
Across the month of April, EAB convened virtual working group sessions for community college leaders to identify concerns, and emerging strategies to respond to the challenges brought on by the COVID-19 pandemic.
During the hiring process, independent schools have long relied on campus visits to impress prospective faculty with the many benefits associated with working at their school. Find out how to continue to impress while away from campus.
Remote work is the new normal for most of our staff. See what we learned from senior student affairs leaders about how to best support staff self-care.
The University Research Forum just completed a series of virtual roundtables focused on the research impact of COVID-19. From these conversations with our partners, we gained a sense of the “top-of-mind” issues for Vice Presidents of Research (VPRs) as they navigate the complexities of research amidst the coronavirus disruption.
We surveyed 90 institutional research and effectiveness leaders to learn about the coronavirus's impact on their campus.
The COVID-19 pandemic has generated concerns over returning student registration for the summer and fall. Watch this short video, where Ed Venit describes what some schools are doing to reform holds and clear the path back to campus for students.
With an overwhelming amount of decisions to be made in the upcoming months, setting the agenda for your next board meeting has never been more difficult. Here are three critical topics to discuss with your board.
Learn how college administrators can use this crisis to strengthen leadership skills—and how schools can build greater organizational resiliency to better prepare for, respond, and adapt to future disruptions.
Recent cancellations of ACT/SAT tests will have important implications for recruitment strategy. Learn the potential impacts related to targeting strategy, institutional policy, and student testing behavior.
Antifragile systems actually improve when faced with challenges or stressed. Learn how the crisis can shape higher ed to better support student retention and success.
As advancement leaders look to FY 2021 and beyond, they find themselves planning for a number of scenarios including an economic downturn, a v shaped recovery, and a prolonged recession similar to what was experienced in 2008.
Get answers to your most pressing questions on the CARES Act, and recommendations on how to best distribute funds to students.
Anticipating campus closures due to COVID-19, the Latin American Youth Center Career Academy, a tuition free charter school that serves older youth in D.C., set up zones to distribute food, soap, diapers, and other toiletries to their students.
The do’s and don’ts of managing remote employees: principles to keep in mind to successfully transition (and maintain) your team
To support successful remote employment both now and in the future, EAB has gathered essential do’s and don’ts in four key areas for managing remote workers.
The COVID-19 pandemic has created uncertainty among fundraisers about whether or not to continue asking for donations at a time when students have been sent home and donors are feeling anxious. Read this article to learn more about advancement in today's uncertain climate.
How Pueblo Community College transformed their communication approach to retain students during COVID-19
Learn how Pueblo Community College is adapting their communication strategy and using technology in creative ways to help their students thrive during these uncertain times
EAB is now launching Emergency Response Tabletop Exercises specifically designed for colleges and universities. Created for cabinet leadership, these exercises help leaders anticipate potential crises, accelerate decision-making, and identify critical vulnerabilities in their existing policies. They also provide the space and materials for charting a course of action if and when a crisis occurs.
Learn how the coronavirus is impacting digital engagement factors for college-bound students including email open and click rates, web visits, and deposits.
Many K-12 schools are postponing final decisions and announcements about end-of-year events like graduation or prom because they often aren’t scheduled until May or June. Read this insight for guidance on how to prepare for graduation and prom during this unprecedented time.
With campuses closed and classes moved online, how are teachers and faculty handling the transition to virtual learning? Faculty and teachers from across the globe shared their stories with us.
Skills-based learning is a growing imperative for college and career readiness, and teachers are striving to maintain quality instruction in hands-on courses. Here are several suggestions to preserve academic and creative rigor in these classes throughout the distance learning initiative.
EAB’s Katie Langford sat down with Kathy Jones, Associate Vice President for Facilities, Engineering and Planning at Rice University in Houston, Texas. Kathy shared insights around Rice’s shift in campus operations, like what it means to enter a “full lock-down,” how to stagger essential staff schedules, and the importance of documentation for potential reimbursement.
Between March 20 and April 2, the Facilities Forum hosted five virtual roundtables for Facilities executives. The goal of these roundtables was to convene groups of leaders to discuss their responses and pending decisions related to the COVID-19 pandemic.
Experts may disagree on when the danger from COVID-19 will be past, but one thing is certain; colleges and universities face the momentous task of figuring out how to remain viable and, hopefully, emerge stronger on the other side.
Institutions are increasingly focused on growing international engagement. In this webinar, EAB experts unpack how the changing global landscape is impacting four areas of university operations.
Read this article for four imperatives of how CAOs are rethinking outreach in these uncertain times.
EAB recently convened small virtual gatherings of chief business officers to help them crowdsource solutions to common COVID-19 challenges. Below, I’ve summarized the five biggest concerns CBOs raised in these discussion.
In part one of this two-part discussion, EAB experts share four reasons why the coronavirus pandemic is a different type of crisis than any faced by higher ed before—and discuss effective leadership in an extended crisis.
Across the last month, CU Denver faced a considerable challenge: rapidly transitioning their traditional in-person orientation into a virtual format.
With large in-person events cancelled for the next few months, enrollment and student affairs professionals must now scramble to remake orientation—even as many sessions are scheduled to begin in a matter of weeks. We surveyed 57 student affairs and enrollment leaders to see how they are changing summer orientation in response to the COVID-19 pandemic.
EAB has identified three ways that institutions can redeploy staff whose workloads have declined during coronavirus.
In this short video, EAB’s Chief Information Security Officer, Brian Markham, shares early insights about online threats inspired by COVID-19 and tactics for campus community members to defend themselves.
In this short video, EAB’s Chief Information Security Officer, Brian Markham, discusses the top three activities that information security teams can undertake to identify and patch security vulnerabilities.
EAB’s Chief Information Security Officer shares his perspective on the top 3 considerations IT leaders should keep in mind as their students, faculty, and staff go remote.
The campus visit is traditionally the venue to establish your institution as the place admitted students can see themselves spending the next four years. Being able to see the different spaces in which they will live, work, grow, and connect, and appreciating the resources and facilities available to them is crucial to helping students begin to feel a connection with your school.
Today’s graduates face the bittersweet reality of earning a degree only to enter the workforce at a moment of unprecedented uncertainty. We are only beginning to grasp how the global pandemic will reshape life, work, and learning, yet the economic ripple effects can already be felt.
To help build a community of support, institutions are asking for stories of how alumni are making a difference in the fight against coronavirus.
While there’s much we don’t know, early economic signals and expected audience behaviors can help us anticipate who’s most in need of your adult and professional education offerings in the COVID-19 aftermath. Thinking about impacts by audience segment can identify which programs offer the greatest value, and what you might need to do to maximize that value for potential students.
Given the existing climate, it is important to have a plan for conducting remote meetings, conferences, and business. Based on our own internal conversations, we have compiled some best practices and available tools to consider for the near- and long-term.
Learn three strategies to help colleges and universities support student retention and prevent summer melt caused by COVID-19.
Use the checklist below to guide conversations and brainstorming on temporary course-level changes to scheduling, testing, student academic engagement, and academic integrity practices.
Here you’ll find resources to support remote instruction across different types and sizes of courses, guidelines for maintaining equity and accessibility, and strategic frameworks to guide the next phases of online course development for summer and fall.
The Department of Education (ED) issued the first guidance on CARES Act funding on April 9th, 2020. Use this resource to answer all of your questions about the act.
We surveyed graduate, adult, and online education leaders about their institution’s response to COVID-19. Here are the top four trends that emerged.
Our experts discuss why the CARES Act really isn’t a really stimulus package, but a stop-gap measure that may not keep at-risk colleges and universities afloat long enough to survive the current crisis.
Given the existing climate, it is important to have a plan for conducting remote meetings, conferences, and business. Based on our own internal conversations, we have compiled some best practices and available tools to consider for the near- and long-term.
At a time when large scale, and potentially disruptive, changes are needed for higher education’s COVID-19 response and strategy, it’s especially critical that leaders are able to avoid these psychological pitfalls to make the right decisions. Here’s how you can identify and redirect three common crisis thinking patterns that can obstruct effective recovery and response.
Use this checklist to update institutional student evaluation and grading policies to ensure student success despite COVID-19 disruptions.
The IT Forum has hosted a series of webinars dedicated to COVID-19 with Chief Information Officers from across the country. Our insight outlines the major takeaways and lessons-learned for the IT organization as they move from a position of fire-fighting to strategic preparation and enablement.
Nearly 12 million K-12 students live in households without reliable access to broadband and/or a 1:1 device. The problem has grown increasingly concerning now that schools are relying almost entirely on the internet to deliver remote instruction. Here are several temporary suggestions from school leaders who are finding ways to bridge technology gaps and deliver remote instruction.
Our experts discuss why the CARES Act really isn’t a really stimulus package, but a stop-gap measure that may not keep at-risk colleges and universities afloat long enough to survive the current crisis.
As higher education institutions across the world are adapting to serving students remotely during the COVID-19 pandemic, new challenges seem to arise each day, if not by the hour. Of those challenges, one foundational need stands out -student access to technology and the internet.
Faculty and staff must personally cope with COVID-19 while also serving as first responders to students in distress. Read our insight to learn how to help faculty and staff maintain their own mental health and wellness during the coronavirus crisis.
As a distance institution serving adult learners since the 70s, Excelsior College has been offering online courses for nearly 20 years. And when they realized they had expertise that could benefit faculty and students at other institutions as they move courses online, the team at Excelsior jumped at the chance to share their insight.
Making it through this crisis intact will require colleges and universities to grow their organizational resiliency. Read the four activities we recommend for quickly growing organizational resiliency.
Here are four lessons from two-year institutions on how you can continue to advance the community college mission even when your doors aren’t open.
Congress passed the Coronavirus Aid, Relief, and Economic Security Act, or “CARES Act,” a relief bill to support businesses and individuals affected by the COVID-19 pandemic. Join a panel of EAB experts as we unpack the CARES Act’s impact on higher education.
Just as enrollment teams were moving into “crunch time” to solidify their fall classes, COVID-19 struck. Read our expert insight for yield strategies enrollment leaders can use to convince admitted students to enroll, despite a global pandemic.
EAB has identified 5 ways schools can create virtual career development opportunities amidst the new and evolving challenges created by COVID-19.
Following our analysis of how the CARES Act (Coronavirus Aid, Relief, and Economic Security Act) will impact colleges and universities, EAB wanted to specifically help our advancement partners understand what the relief package means for philanthropy and how it may impact donors’ inclination to give.
The phrase we must “meet students where they are,” is one that’s often repeated in student affairs and it has taken on new urgency amidst the COVID-19 crisis. Given the stress and uncertainty in these unprecedented times, institutions are focusing on new ways to engage students around health and wellness online.
In the wake of the COVID-19 pandemic and the constantly evolving global situation, HE providers have been tasked with quickly responding to unprecedented challenges. In keeping abreast of the evolving global situation, EAB has convened dozens of virtual roundtables with university leaders to source ideas and collaborate on ways to meet these challenges.
In this episode, Carla Hickman and Dr. David Attis discuss the immediate effects of COVID-19 on higher ed, as well as long-term impacts on enrollment and multi-modal learning.
The COVID-19 pandemic has sparked many questions for alumni relations teams: how can we continue to engage alumni while also offering support? How do we shift existing engagement opportunities to fit a new format?
Across the last ten days, a growing number of colleges and universities announced the postponement of May graduation ceremonies. Discover four ways that you can recognize the senior class of 2020 during COVID-19.
The unfolding coronavirus crisis has introduced new uncertainty into an already uncertain environment for colleges and universities. Watch this on-demand webconference to hear more about our recommendations for a short-term and long-term response.
COVID-19 disrupted the spring recruitment process. It left students unable to complete their internships and recruiters unable to visit campus. Here are four examples of ways alumni can help the class of 2020 right now.
If the COVID-19 crisis ends with this semester, that will be enough, and IT can take its well-deserved curtain call. But we may well need a longer-term response. Institutions needn’t think just yet about what the post-pandemic “new normal” will be, but they do need to shore up current improvisations for potentially extended use.
Learn how to use paid search to create brand awareness, generate demand, inspire action and grow brand loyalty and advocacy among students.
Institutional leaders have made rapid decisions to ensure the safety and well-being of students, faculty, and staff. As most students are off campus, campus leaders must determine how to clear out and use residence halls and other spaces on campus.
The reality is starting to sink in that some form of social distancing could be needed into the fall term. Instruction-as-we-know-it might be disrupted for longer than anyone initially planned.
We analyzed data from 1,100 institutions about their fundraising during the Great Recession. Here's what it could mean for fundraising during coronavirus.
Here are 5 key questions chief academic officers should address as this stressful academic term nears its conclusion.
At EAB, we’ve been receiving lots of questions about gift officers and donors during the COVID-19 pandemic.
As a result of a fast transition to virtual learning due to COVID-19, IT leaders should rally campus stakeholders to assess and improve cybersecurity.
As the COVID-19 pandemic shut the world down and focused attention on public health and epidemiology, college and university leadership anticipated increased growth in student and employer demand for non-clinical health care skills and degrees. While we reported earlier that clinical health care education will likely only face short-term declines in interest, it remains less clear how the COVID-19 crisis will impact employer and student demand across non-clinical health care fields in the future.
During this time, as several in-person conferences cancel or delay and staff are remote, it is more critical than ever to provide opportunities for flexible staff engagement and professional development. Through the COVID-19 crisis, EAB is making our new Professional Development Resource Center available to all educational institutions.
Higher education leaders have spent the last few weeks anticipating how Washington will help colleges and universities get through the COVID-19 crisis. Now, federal assistance is, at last, on the way, though several complex provisions await implementation, making their impact uncertain.
EAB talked to CIOs at higher education institutions as they began remote learning and identified 3 tactics to prevent Zoombombing.
We’ve reviewed recent policy changes by the Department of Education (DOE) and major accreditors to get you up to speed on temporary changes you can (and can’t) make to your programs.
College and university leaders have made many tough decisions across the past few weeks—shifting classes online, recalling students from study abroad, and canceling major events like commencement. As the dust settles and students adjust to the new norm of remote instruction, they are now raising another contentious question—will I get my money back?
Expert tips for recruiting for online, graduate, certificate, adult learner, and degree completion programs during a crisis.
As a result of the COVID-19 outbreak, students can no longer easily receive support from counselors or school psychologists, which makes connecting them with appropriate mental health resources more challenging than ever. Learn how K-12 schools can take advantage of the support offered by teletherapy.
EAB has identified six ways campus leaders can support your administrative staff during COVID-19.
We found that advancement is flipping its strategy on its head by revising frontline officers’ FY2020 metrics, tapping the breaks on upcoming solicitations and giving days, and rethinking commencement and reunion weekend.
Higher ed leaders must be attentive to the effects of COVID-19 on the mental health of students and staff and can play a pivotal role in proactively providing resources to support the wellbeing of the school community, both virtually and in person.
See how colleges and universities are incorporating creative tactics into their enrollment strategy during the coronavirus crisis.
We highlight seven potential student success challenges that colleges can start planning for now to help students return when campuses reopen.
As COVID-19 cases—along with subsequent campus closure and quarantines—continue to rise, it’s increasingly difficult to know what to focus on, and how to allocate valuable time. Community college leaders should ask themselves these five questions while navigating COVID-19.
As the coronavirus crisis deepens its impact on higher education, leaders must tackle unprecedented questions daily. Read the insight for five of the most pressing questions facing senior research officers and their teams.
As community colleges respond to the COVID-19 crisis, campus leaders have been working around the clock to ensure that the community college mission is being served, even in a time of great uncertainty. Discover four our ways community college pantries can serve food-insecure students during the COVID-19 crisis.
Here are 5 key questions chief academic officers should address as this stressful academic term nears its conclusion.
It goes without saying that this is a time of uncertainty and fear for all of us. The COVID-19 pandemic has already had an unprecedented impact on education in this country and beyond. Read a note from our CEO on EAB's response to COVID-19.
Read the article for five key questions to guide planning and decisions in the immediate, near-term, and long-range.
As the COVID-19 crisis unfolds, the issues facing student affairs leaders continue to evolve rapidly. As institutions navigated these decisions and implemented their action plans, new questions and areas for focus have emerged for student affairs leaders in both the short and long-term.
Michael Koppenheffer, our VP of Marketing Programs, outlines six strategic principles to guide enrollment marketing work during the coronavirus crisis.
As the coronavirus spreads across globe, higher education leaders face unprecedented challenges in responding. Read our blog post for five of the short-term and longer-term questions higher education IT leaders must consider during the coronavirus crisis.
Education leaders today are consumed by planning immediate responses to the COVID-19 outbreak. But they also need to plan for the long-term impact of the crisis.
While these are certainly trying times, various circumstances can necessitate virtual services from today’s colleges and universities. Watch the on-demand webconference where EAB's Christina Hubbard, Senior Director of Strategic Research, will share a few recommendations that can help you, your students, and your staff to feel more connected even when they can’t interact in person.
The week of March 9 to 13 saw significant changes to higher education’s response to COVID-19 continue spread across the United States. Many institutions are scrambling to prepare for the tough reality: the remainder of the semester will bring unprecedented challenges.
EAB’s Michael Fischer sat down with Shane Martin, Ph.D., Provost of Seattle University, one of the first campuses that chose to cancel in-person classes.
Many faculty report that the shift to remote instruction has felt (understandably) chaotic. Read this article for three principles to ensure student success during remote instruction.
Across the past 24 hours, my colleagues and I surveyed 77 of our advancement partners to see how they are responding to COVID-19.
While institution’s decision about whether to proceed with campus climate surveys will differ based on circumstances on-the-ground, we wanted to outline a few broad factors to consider as you make this decision.
More than ever, your college's website is playing an important role in student recruitment. Learn two key priorities to focus your optimization efforts on.
Learn analyses that every institution should consider to ensure their academic resources exclude non-essential academic expenditures.
With the fall semester quickly approaching, many institutions are weighing how to facilitate safe, modified in-person campus operations. Residence halls—a cornerstone of socialization for most students—pose some of the greatest challenges for resuming campus life. If your leadership team is considering bringing residential students back to campus, here are four considerations to think about now.
Many advancement leaders know this is a vital time to steward donors in a way that builds and solidifies relationships. It is crucial that donors are hearing from us and feel supported and appreciated during these challenging times
COVID-19 has decimated auxiliary revenue streams. Here are 200 alternative revenue sources to consider to compensate.
The COVID-19 pandemic continues to curtail institutions’ traditional revenue streams. With FY21 enrollment and auxiliary revenues uncertain, many leaders are looking for alternative revenue streams to tap into to cover ongoing operating costs and new emergency expenses.
Students, faculty and staff in higher education are facing a taxing and uncertain time as institutions close their doors and move towards remote learning. Learn how institutions are serving the students who may be most vulnerable as they lose access to on-campus resources.
The IT Forum is working to source ideas and resources to help support campus and IT staff as the novel coronavirus has shaped a “new normal” for colleges and universities.
More than one in five community college students don’t have reliable access to a computer or laptop. Read this insight for four guidelines to keep top of mind.
This article focuses on strategies for engaging vendor relationships during any crisis neutral, but is particularly appropriate for IT leaders navigating new vendor arrangements during the COVID-19 pandemic.
Technological solutions for improving access to mental health support during the COVID-19 outbreak and beyond
As the outbreak of COVID-19 has led to an increasing number of school closures, higher ed leaders must determine how to adjust their counseling services to best support the safety and wellbeing of their school community. Read this insight for two trends from institutions implementing technology-enabled mental health support.
Prospective student search behavior and engagement data amid the coronavirus crisis tells graduate, online, and professional education leaders to stay the course.
Read three examples of recent solicitations sent by colleges and universities letting alumni know how they can help current students.
Join EAB researchers in the last meeting in the Responding to COVID-19: Harnessing APS Data and EAB Best Practices webinar series. During the event, we share how to launch annual reviews, provide program leaders with guidance to support improvement or growth, and strategically deploy resources to support program redesign.
With the continued COVID-19 crisis-related disruption to community colleges and students, administrators have begun asking questions about how to transition in-person events, such as orientation, into our new, socially-distant, and primarily virtual world. To create an engaging virtual orientation experience, follow these three guidelines our research team developed based on recent interactions with our partners.
EAB’s experts will dive into the reopening question facing universities and provide guidance for leaders to aid their strategic planning for the fall.