Tag: Shared Services

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities can minimize buy-in and spark damaging rumors about what is waiting at the other side of implementation.

Read More about Provide transition support to both department-based and shared services staff

Shared services developed a bad reputation in higher education in part because many early movers followed the private sector lift and shift model, “lifting” administrative personnel from units and “shifting” them to the new shared services organization all at once. In most cases, top-down mandates and mass migrations to shared services are neither desirable nor practical.

Read More about Introduce shared services incrementally, rather than with a “big bang”

In order to demonstrate the value of shared services and identify areas for improvement, administrative leaders must continually monitor shared services performance. However, institutions historically lack mechanisms for selecting and tracking core performance metrics, and often they are unsure how to begin organizing and evaluating data, even when it does exist.

Read More about Track shared services efficiency and service metrics during and beyond implementation

Without careful planning for future staff transitions and training, transitions to shared services can result in inefficiency due to staff who are no longer working at full capacity—or unnecessary anxiety from staff who worry their jobs will be eliminated. NASA targeted these issues by analyzing current and future staffing needs, then building each employee an individualized transition plan.

Read More about NASA’s secret to an efficient and humane transition to shared services

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