Summary
This research examines how several large research institutions have implemented multi-factor authentication (MFA) via the Duo service. The brief discusses authentication options, implementation timelines and re-authentication policies, and how profiled institutions have overcome common obstacles to MFA implementation.
Key observations from our research
1. Institutional IT departments first deploy multi-factor authentication (MFA) to a small internal audience, such as IT security staff and senior administrators, before expanding to a broader audience.
2. While IT departments are concerned with security when implementing MFA, each institution faces trade-offs between security and convenience.
3. Profiled institutions implement Duo and single-sign on (SSO) on independent timelines.
4. Existing opinions about IT services affect how users react to a new service like Duo.
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