Navigate360

A CRM and more: higher ed’s most trusted technology to recruit, retain, and empower students

Demo Navigate360

student-checking-her-phone-notification-from-the-navigate-app-about-her-financial-aid-hold

More Than a Decade of Proven Results in Student Success

10M

students served

2-12%

typical retention rate improvement

3-15%

typical graduation rate improvement

What is Navigate360?

Navigate360 is higher ed’s leading CRM, a powerful technology trusted by more than 850 institutions and serving more than 10 million students. But it’s so much more than just a CRM: Navigate360 unites administrators, faculty, staff, and students in a collaborative network that supports the full student journey from recruitment to career. Navigate360 is powered by over a decade of research and billions of student interactions—and now it’s also amplified by AI. Navigate360 partners see graduation rate increases of 3% to 15% and a typical ROI of 5:1.

Staff Workflow & Automation

Empower Staff to Proactively Engage with Prospective and Current Students

Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:

Complete Student Profile
Coordinated Care Network
Cases & Referrals
Automated Alerts & Messaging
Two-Way SMS
Campaigns & Template Library
To-Dos
Appointments & Surveys
Events
Notes & Attachments
Faculty Progress Reports

Compatible Integrations

Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.

AI Capabilities

Achieve Greater Efficiency and Personalization at Scale with Generative AI

Navigate360’s new AI-powered capabilities help you automate, scale, and personalize student support services, giving your teams the ability to hardwire connections and reach and empower every student.

Our AI features include:

Message Content Creator: Optimize Navigate360’s most powerful feature, Campaigns and Messaging, by minimizing time spent creating message content. Use the tone enhancement option to ensure students read and act on key messages.
Student Knowledge Bot: Reduce the time spent training chatbots and effortlessly provide students with secure access to support, instructions, and FAQs. The Knowledge Bot is fed your proprietary, institution-specific materials, so you know your students see only the most secure, relevant answers.
Report Assistant: Easily create and visualize reports. State what data you’re looking for in natural language and this feature suggests report filters. Then, act on the insights from reports at scale with automated actions—such as messaging, alerts, and more.

Student Recruitment Success

Connect Recruitment and Retention in One System

Early connections with prospective students are critical to successful enrollment. Navigate360’s new Recruitment Success module extends the platform’s proven capabilities to help teams recruit and retain students within a single system. Features include:

360° Prospect Profile
Pre-Enrollment History in Current Student Profile
Prospect and Contact Management
Communications and Campaign Management
Automated Workflows
Appointments and Events
Custom Application Builder (Integrates with the Common App)
Reporting and Analytics

Student Engagement Hub

Empower Students to Take Charge of Their Own Success

As student expectations change, Navigate360’s Student Engagement Hub helps you connect with students where they are and on their terms. The student app—available for iPhone, Android, and on desktop—provides structure for the college journey and proactive guidance at students’ pivotal moments. Navigate360’s Student Engagement Hub also enables virtual student onboarding, surveys, and more.

Student Engagement Hub Features Include:

AI-Powered Knowledge Bot
In-App Messaging & Notifications
In-App Surveys
Program Advising
Career Match & Journeys
Holds Center
Study Buddies
Financial Planner
Program Explorer
Prospect Portal

Student Engagement Hub Career Tools

Help Your Students Get Great Jobs After College

From Navigate360’s student engagement hub, students can now launch directly into Forage, which has virtual job simulations from leading companies such as Citi, PwC, Accenture, Walmart, PepsiCo, Goldman Sachs, Bank of America, Ford Motor Company, KPMG, and many others.

Forage’s virtual job simulations are free and accessible to all students.

Additional Benefits:
By exploring Forage virtual job simulations, your students can:

Learn about a wide variety of companies, industries, and career paths via a unique, immersive learning experience
Gain access and exposure to great companies that may not recruit at your campus
Access industry-specific career related resources like resume templates, application tips, and interview guides
Secure interviews and job offers at twice the rate of students who do not engage with job simulations

Reporting & Analytics

Empower a Proactive Education Strategy

Navigate360’s suite of reporting and analytics tools empowers all users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports.

Reporting and analytics features include:

AI-Powered Report Builder
Advanced Query Builder
Data Visualizer
Templated & Scheduled Reports
Automated Workflow from Reports
Population Health Analytics
Activity Analytics
Intervention Effectiveness Analytics
Historical Analytics
Predictive Model
Analytics Data Exports

The Student Success Collaborative

Connect with a Nationwide Network of Success Leaders

Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. You’ll also have access to a decade’s worth of student success best practice research and tools to put those practices into action.

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Considering Navigate360?

Top Questions Asked by Our Partners Before Buying

What types of institutions do you work with?

Navigate360 proudly works with 850+ two-year and four-year institutions, both public and private. Our partners include schools of every size and segment, including HBCUs, technical systems, religiously affiliated institutions, regional colleges, R1 and highly selective universities, graduate and online programs, and systems. Across this diverse partnership, Navigate360 has a 95%+ annual renewal rate.

Is there a license fee? What is your pricing model?

There are no separate license fees for individual users or offices on campus that use Navigate360. Our pricing includes an enterprise license for all staff and students to access the system as well as platform maintenance and support, training, access to a best practice library and webinars, and uncapped access to your dedicated Strategic Leader. There are no hidden fees for further customizations, implementation support, or consulting.

Pricing is dependent on the enrollment of the institution as well as the scope of technology provided. We will work with you closely to determine the right scope. Connect with our team today to discuss how Navigate360 can best support your needs.

What kind of training and support does EAB offer?

All Navigate360 partners have a dedicated Strategic Leader who supports both strategic and tactical utilization of Navigate360. Additionally, 24/7/365 technical support is available from our technical support team.

EAB provides on-site training for select users during implementation. Ongoing training is provided through EAB-hosted “office hours” as new functionality is released. Additionally, Navigate360 includes an extensive library of 350+ modules for self-paced training. Most Navigate360 users become proficient after minimal training (<2-3 hours).

Is Navigate360 cloud-hosted or on-premise?

Navigate360 is a cloud-based SaaS solution hosted on AWS. It is accessible via web browsers and includes a dedicated mobile app for students, ensuring flexibility and accessibility from any device.

Does the system include reporting and analytics capabilities? Are there predictive analytics?

Yes. Navigate360 comes with both out-of-the-box and custom reporting and analytics features. Each pre-built dashboard is specific to higher education, providing actionable insights, KPIs, and data-driven decision support.

Dashboards and reports are designed specifically to help our partners measure enrollment progress, intervention effectiveness, population-specific outcomes, resource utilization, and much more. These reports and analytics are also highly customizable with filters pulling from Navigate360 and third-party data sets. Each report comes with data visualization options, enabling users to craft compelling charts and graphs for their analyses.

Additionally, EAB has more experience developing student success predictive models than any other CRM vendor. We currently deploy more than 200 custom-built predictive models.

Does the system support student self-service options? Is there a mobile app?

Yes. All Navigate360 partners receive a self-service student mobile application and desktop experience. Student self-service features for student success include appointment scheduling, access to campus resources and documents shared by their advisors, To-Dos, Student Journeys, and more. From the moment students engage in your institution’s recruitment efforts through post-graduation, students will have Navigate360 with them as an invaluable tool to manage their own journey.

Are there any AI capabilities in Navigate360?

Yes. Our product team has worked on AI capabilities for more than ten years. With the advent of generative AI, we expanded our AI capabilities to incorporate this new technology into staff and student workflows. Compared to other CRMs that were not primarily designed for student success, EAB develops and tests all AI features hand-in-hand with partner institutions to ensure they meet the specific needs of higher ed staff and students in the most thoughtful, secure way.

Navigate360’s generative AI-powered capabilities include a Message Content Creator, Report Assistant, and student-facing Knowledge Bot. These features were designed to help students get faster and more accurate answers to common questions, help staff write more effective student communications, and give administrators better tools to analyze institutional student success efforts.

Does Navigate360 support recruitment workflows? What about advancement?

Yes. Navigate360’s Recruitment Success module help schools engage with prospective students, extending Navigate360’s best-in-class campaign and communication tools for teams to use prior to enrollment. We currently partner with more than 20 institutions in recruitment efforts.

A new Navigate360 for Advancement Success offering will be made available to a cohort of beta partners across 2025.

Who uses Navigate360 on campus?

Current students, prospective students, faculty, staff, and administrators all use Navigate360 as part of a Coordinated Care Network. Staff users often include but are not limited to advising, enrollment, career services, and tutoring. And, unlike most other CRMs, we do not charge by the user or license, so bringing in new departments and offices can be completed within a day or less, with no need for adjusted contracts.

What kind of ROI or results do partners see?

Navigate360 partners see improvements across student engagement, staff efficiency and organization, as well as enrollment, persistent, and graduation efforts. For example, partners see graduation rate increases of 3% to 15%, retention rate increases of 2% to 12%, and a typical ROI of 5:1.

Click here to learn more about the types of results our partners achieve.

How does EAB handle student data and ensure compliance with FERPA/GDPR?

EAB is in compliance with FERPA and GDPR practices and requirements. Please visit our Trust Center for more details.

What types of data are collected for Navigate360 and how is it used?

The main source of data used to populate Navigate360 comes from the institution’s student information system (SIS). This data is used to populate student profiles and inform queries that can then be used to drive workflows for specific student populations. Partners may also choose to integrate learning management system (LMS) data into student profiles and the advanced query tool for Student Success; as well as Common App data for Recruitment Success. In addition, partners may choose to include custom data sets in Navigate360, such as financial aid data, housing data, etc.

Partners can also extract data out of Navigate360 via a suite of APIs as well as a regular bulk data export that other systems can connect to and pull data as needed.

Your Strategic Leader will work with you during implementation to determine the right data sets to include.

"
Navigate360 is our mothership. It’s where we note every decision made, why we did something, when we met with someone. The transparency and accountability [it provides] is a gamechanger.
"
HEATHER SPEED, VICE PRESIDENT OF STUDENT SUCCESS
PUEBLO COMMUNITY COLLEGE

"
Our work with Navigate360 across the last year helped us develop a philosophy of how we want to coordinate care for students.
"
LISA SETHRE-HOFSTAD, VICE PRESIDENT FOR STUDENT DEVELOPMENT & CAMPUS LIFE
CONCORDIA COLLEGE

"
Working with EAB shifted our thinking in terms of coordination in that it’s very intentional. Our four-year graduation rates have increased dramatically.
"
STACEY BRADLEY, UNIVERSITY ORGANIZATIONAL EXCELLENCE OFFICER
UNIVERSITY OF SOUTH CAROLINA

"
A professor using an appointment campaign to guide students to office hours described Navigate360 as a ‘game changer’ in terms of his students’ academic performance and persistence. He’s gotten students to respond consistently to the outreach – something he hasn’t been able to do in his years of teaching.
"
Linda Refsland, Executive Director of Academic Success
William Paterson University

Meet the Navigate360 Team

Work with student success experts

Our higher ed experts become an extension of your team. In addition to the learning opportunities with the Student Success Collaborative, each of our partners works with a dedicated Strategic Leader who learns your organization and culture to steer your team to the right answers and resources.

Talk to Our Team

Ed Venit

Managing Director, Strategic Research

Specialties Student Success, Data and Analytics, At-Risk Students, Academic Advising, Administrative Efficiency and Effectiveness, Demographic Forecasting, Public-Private Partnerships

LaToya White

Managing Director, Student Success

Specialties Strategic Planning, Student Success, Performance Metrics, Process Improvement, Stakeholder Communication and Enfranchisement, Academic Advising, Accountability and Assessment

Transforming Support

With Navigate360, colleges and universities across the country are transforming student support. Hear one of our partners describe the scale and impact of a coordinated care network in his own words, including an over 200% increase in faculty issuing early alerts.