IT Service Management Functional Collaborative
In 2017, EAB’s IT Strategy Advisory Services launched our Functional Collaborative on IT Service Management. About 50 service management leaders came together to discuss and seek advice about how to expand a service mindset to IT staff not specifically tasked with service management and how to handle an expanding services portfolio with flat or declining budgets.
Below, browse all of the resources that emerged from our discussions with IT leaders across North America. You’ll find resources on the top 10 up-at-night issues for IT service management leaders, an on-demand video from our panel with two members from IT Strategy Advisory Services, and research on extending the student IT workforce.
Research Briefs
The Top 10 Most Pressing IT Service Management Issues
Reducing Cycle Time Between Need and Solution
Extending the Student IT Workforce
On-Demand Webconferences
IT Strategy Advisory Services Panel on Service Management Systems
This on-demand webconference profiles two member institutions who have selected, implemented, and adopted service management systems. They answer participant questions related to their experiences with these platforms.
Toolkit
Communicate IT Solutions to Expand Stakeholder Self-Service
Use this guide when creating or updating your institution’s IT service catalog. It will help you articulate the services offered to constituents within and beyond the institution and identify metrics for service provision and service level agreements with campus consumers.
This resource requires EAB partnership access to view.
Access the resource center
Learn how you can get access to this resource as well as hands-on support from our experts through IT Strategy Advisory Services.
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