Build Tomorrow’s IT Organization in an Age of Disruption

IT leaders are operating in a moment where long-standing pressures around cost containment, staffing capacity, and service reliability have intensified, while expectations for AI-enabled innovation are accelerating quickly. Financial strain, rising cybersecurity risk, and growing demand for digital services are colliding with IT operating models that were not designed for this level of complexity or pace.

This two-part virtual series was designed to help CIOs and senior IT leaders step back and assess how their organizations must evolve to support AI responsibly and sustainably. Together, the sessions offer a structured progression from stabilizing today’s core services to reorganizing IT for long-term innovation and governance.

Part One: Optimize Core Services to Create Capacity for AI

This session focuses on the foundational work institutions must get right before AI can scale. The discussion examined how generative AI exposes existing weaknesses in traditional IT models and where CIOs are using automation, AI assistance, service standardization, and selective outsourcing to reclaim staff capacity and rebuild trust across campus.

Topics include:

• Where AI standardization is delivering near-term relief for overextended IT teams
• How fragmented service delivery undermines confidence and drives workarounds
• Which core services are most critical to stabilize before expanding AI use
• How CIOs are reframing foundational investment as essential to innovation

Part Two: Organize IT for Sustainable AI Innovation and Governance

This session shifts the conversation from optimization to transformation. As AI moves from pilots to enterprise use, we explored how institutions are reorganizing IT to support AI at scale while managing risk, ownership, and long-term sustainability.

Topics include:

• Emerging IT operating models supporting AI beyond pilots
• How institutions are clarifying handoffs between IT and functional units
• Why federated governance is essential for shared oversight of IT, data, and AI
• How decision-right clarity enables faster and safer AI adoption

Watch the on-demand recordings to hear how peers are navigating similar pressures, what organizational changes are proving most effective, and how CIOs are positioning their teams for what comes next.

This session originally debuted at EAB’s 2026 Roundtable for Chief Information Officers.

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