About the Webconference
Virtually all university offices rely on email as their primary communication channel. Yet most students receive such a barrage of emails from the university that they begin to ignore your messages, leading to academic consequences. This session explores how universities have transformed their communication approach to reach more students and improve student outcomes. Note: This research was presented as part of a concurrent session at CONNECTED 2016.
You will learn how to:
- Set campus-wide guidelines to reduce email volume
- Scale proven, out-of-industry email best practices to front-line staff
- Apply behavioral science principles to message architecture
Suggested audience: SSC program leaders who did not attend this CONNECTED session