1-10 of 261 results
Blogs
While loan payments will continue to be stalled for students actively enrolled at your institution, there are a number of ways they could negatively impact your students—and your retention rates—today. Fortunately, there are ways community colleges can proactively assist students facing financial hardships and help them stay on the path to timely (and affordable) completion.
White Paper
Discover three “quick win” ideas for adapting student success technology to support a broader range of student needs.
Blogs
Colleges and universities are playing a larger role in helping students access basic needs supports, challenging stigmas, and normalizing support seeking behavior. As we start the semester, now is the time for community colleges to double down on creating a basic needs infrastructure so students can receive support before they are at risk of stopping out.
Blogs
In a recent podcast conversation with my colleague Christina Hubbard, Generation Hope's founder and CEO Nicole Lynn Lewis emphasizes the importance of supporting and valuing student-parents. Read on for insights from their conversation and Lewis’s advice for higher ed leaders.
Toolkit
This diagnostic is designed to help your institution identify areas where your college is excelling, as well as areas for improvement, within the realm of student customer service. We’ve grouped the assessment by five themes that correspond to the five recommendations made in our Student Customer Service Perceptions Among Community College Practitioners insight paper.
White Paper
EAB's new insight paper details perceptions from 160+ community college practitioners of student customer service practices and how they impact enrollment and retention.
Blogs
Recent middle school testing data shows us that we have a big problem lurking below the surface, an imminent yet largely underrecognized threat slowly swimming its way across the mid-2020s.
Blogs
While we might not always think of students as “customers,” the reality is that their experiences as consumers shape their expectations for how they interact with colleges. In order to design a modern student experience, colleges must understand the forces that shape student expectations long before they arrive on campus.
Toolkit
Use the resources provided on this page to see activities that student success partners are often focused on and when they typically occur, and then map your own processes.
Blogs
Pell Grant funding for incarcerated students is expected to be restored in July 2023, and many institutions are beginning to develop plans for Prison Education Programs (PEPs). This blog post reviews key program requirements and best practices from two campuses who are partnering on an impactful PEP transfer pathway for incarcerated students in Michigan.
