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Research Report

Track shared services efficiency and service metrics during and beyond implementation

In order to demonstrate the value of shared services and identify areas for improvement, administrative leaders must continually monitor shared services performance. However, institutions historically lack mechanisms for selecting and…
Research Report

Provide transition support to both department-based and shared services staff

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities…
Research Report

Engage shared services customers in the conversation around service expectations and ongoing performance

Faculty often equate physical proximity of support staff with service quality. Consequently, they fear that “distant” shared services will prioritize central projects, controls, and costs over academic unit needs.
Resource Center

Remote Work and Hybrid Workplace Resource Center

See EAB’s top resources for addressing the challenges and alleviating the pain points common to remote work.
Strategic Advisory Services
Event

The State of Student Borrowing

EAB researchers will break down the current landscape of student debt –analyzing trends in borrowing and repayment,and how they are affecting various segments.
Roadmap

Scale Experiential Learning and Career Development

Today’s universities are under increasing public pressure to provide career preparation and support economic mobility. Learn how to create more opportunities for applied learning and help students translate between an…
Strategic Advisory Services
Tool

Competency-Based Hiring Toolkit for University Advancement Leaders

Use the competency-based hiring to identify qualified transferable-skills candidates and attract them to your open positions.
Advancement Advisory Services
Tool

A Playbook for Effective Cluster Hiring

Despite growing interest, too many cluster hiring initiatives fail due to a lack of appropriate planning. This white paper walks through the six stages of cluster hiring and recommended imperatives…
Strategic Advisory Services
Research Report

Rightsizing the Program Portfolio Study

Use this toolkit for resources to support a more effective review and revitalization of your campus’s academic program portfolio.
Strategic Advisory Services
Roadmap

Address Student Basic Needs: Food and Housing Insecurity

Students can’t be expected to achieve academic success or personal wellness until their basic needs are met. Use this Roadmap to learn how student affairs officers can support food and…
Strategic Advisory Services

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