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Educause's 2018 Horizon Report identifies both short and mid-term trends in education technology that are poised to solve some of higher ed's biggest challenges.
Amid the shift to remote operations, IT teams must identify opportunities to contain costs or increase efficiencies to manage increased workloads and offset emergency spend. Our resources help leaders prioritize new projects, optimize purchases—both centrally and locally, and creatively use student labor to respond to workload surges.
Some schools are rolling out new, scalable IT service models amid technology disruption. Learn how one university embraces organizational design by rehiring existing IT staff to a new offsite location.
Review lessons from institutions that are implementing an enterprise-wide CRM solution, aiming to consolidate data within a unified system rather than siloed, function-specific applications.
Hear from one district three strategies with detailed guidance to accommodate teacher and student needs for online learning while keeping the network safe.
This webinar features prioritization tactics and practices from over 10 different IT Forum members.
About the Webconference During the Service Management Functional Collaborative, many members described challenges around the selection, implementation, and adoption of service management systems. This webconference features two members, Tom Gerace (Assistant Vice President for Enterprise Services at Tulane University) and Nick Pistentis (Director of Client Service at Metropolitan State University of Denver), responding to participant […]
Bringing a digital strategy to life: expert advice from the University of Greenwich’s Director of Information and Library Services
It’s one thing to acknowledge the need for digital innovation and digital dexterity in response to student expectations and business continuity challenges—and another thing to bring those ideas to fruition. Digital strategies can be really helpful in this regard, aligning campus stakeholders around a shared vision for a digital university.
After dozens of conversations with IT service management leaders across North America, we compiled the top 10 "up-at-night" service management issues in higher education. Use this document to identify emerging concerns on your campus.