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Jessica Owens

Jessica Owens, Ph.D.

Associate Director, Partner Support

Jessica is an Associate Director on EAB’s Technology Partner Support Team. In this role, Jessica serves as the liaison between product teams and partner institutions on the student-facing portions of Navigate360, ensuring that partners are kept informed about technology updates to make the maximum impact on student success. The Partner Support Team serves as the primary point of contact for all technology questions and issues from partners, helping to provide quick resolution for thousands of users across hundreds of institutions.

Prior to her role in Partner Support, Jessica served as a Student Success Strategic Leader on EAB’s Student Success Team, partnering with higher education institutions to maximize impact and make data driven decisions aligned with EAB’s Student Success Collaborative goals.

Prior to joining EAB, Jessica served as a leader in Academic Success and Academic Advising at Clemson University. She is passionate about supporting institutions as they strive to provide innovative, impactful educational experiences for their students and draws on her extensive campus experience to support those efforts.

Area of Expertise
Student Success and Experience
Specialties
Academic Advising, Customer Service, Process Improvement, Project Management, Student Success

Upcoming Events

Cohort

Navigate360 Summer School – Feature Build Workshops

This summer, take your Navigate360 skills to the next level with our interactive, hands-on training sessions!
Cohort

Navigate360 App and Content Admin Office Hours

Join product experts from the EAB Partner Support team and fellow App Admins and Content Admins to talk through platform questions and hear from your peers!
Cohort

Navigate360 Summer School – Feature Build Workshops

This summer, take your Navigate360 skills to the next level with our interactive, hands-on training sessions!
Roundtable

Navigate360 App Admin Onboarding (Crash Course)

EAB's Admin Onboarding program is designed to set Navigate360 application and content administrators new to the role up for success.
Cohort

Navigate360 Summer School – Feature Build Workshops

This summer, take your Navigate360 skills to the next level with our interactive, hands-on training sessions!
Cohort

Navigate360 App and Content Admin Office Hours

Join product experts from the EAB Partner Support team and fellow App Admins and Content Admins to talk through platform questions and hear from your peers!

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