Building a Coordinated Outreach Strategy for Student Success

Sessions

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• Session One: Building a Coordinated Outreach Strategy for Student Success
  Thursday, November 5, 2026 | 2:00 p.m. – 3:00 p.m. Eastern Time
  
  Effective student outreach is more than sending messages. It requires a coordinated strategy that aligns people, processes, and technology around the moments that matter most to students.
  In this strategy session, participants will explore standards of practice for building a coordinated outreach model that supports persistence, registration, and re-enrollment. We’ll discuss how institutions can establish communication calendars, define ownership across care units, create governance models, and leverage existing resources to deliver timely, meaningful outreach throughout the student lifecycle.
  
  Whether you use Navigate360 or Starfish, you’ll leave with practical frameworks and actionable ideas that can be adapted to your institution.
• Session Two: Feature Focus: Design Student Communication Workflows
  Tuesday, November 10, 2026 | 1:00 p.m. – 1:45 p.m. Eastern Time Register Here
  
  Targeted communication is one of the most effective ways to keep students engaged at key points in their journey. In this 45-minute Feature Focus session, discover how to design scalable communication workflows in Starfish that support retention, re-enrollment, and registration initiatives. We’ll demonstrate how to identify students using Operational Analytics retention scores, encourage action with To-Dos, and deliver timely, personalized outreach through Message Templates. You’ll leave with practical strategies for creating consistent communication campaigns that drive student action while reducing manual effort for your team.

• Session Three: Partner Perspectives – Building Coordinated Student Outreach
  Thursday, November 19, 2026 | 2:00 p.m. – 3:00 p.m. Eastern Time
  
  Hear directly from institutions that have built coordinated outreach strategies using Navigate360 and Starfish to improve persistence, registration, and student engagement.
  
  Panelists will share how they established communication calendars, gained cross-campus buy-in, developed governance models, and created sustainable outreach practices that align faculty, advisors, and student support teams around shared student success goals.
  
  Participants will leave with practical ideas they can adapt to their own institution, regardless of where they are in their outreach journey.