Leading Change Beyond “Go Live”

As higher education institutions continue to modernize decades-old systems, CIOs are being asked to lead some of the most complex transformations in their careers. EAB held an engaging fireside chat, moderated by Brett Reinert, featuring Jill Forrester, Chief Information Officer and VP of Information and Technology Services, and Sarah Burkett, Director of Enterprise Applications, both from Dickinson College, featuring candid discussion on what it really takes to evaluate, implement, and sustain large-scale enterprise systems.

This virtual conversation explored the realities of implementing ERP, SIS, and LMS solutions at a time when many institutions are either mid-implementation or actively planning their next platform transition. Drawing on both executive and operational perspectives, Jill and Sarah shared insights from Dickinson College’s Workday implementation, emphasizing why go-live should be treated as a milestone—not the finish line.

The discussion dived into post-production expectations, the critical role of change management, and how thoughtful communications and process improvement can determine whether an implementation delivers long-term value. Together, they discussed how Dickinson is optimizing organizational structure, governance, and service delivery to fully leverage its technology investment—offering practical lessons for CIOs and senior IT leaders navigating similar journeys.

Designed specifically for senior IT leaders, this session provided strategic perspective, real-world experience, and actionable takeaways you can apply immediately within your institution.

Key Takeaways:

• What CIOs should consider when evaluating ERP, SIS, and LMS solutions
• Lessons learned from Dickinson College’s Workday implementation
• Why “go live” is just the beginning—and how to plan for post-production success
• The role of change management, communications, and process improvement
• Strategies for optimizing service delivery to maximize technology investments

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