About the Webconference
Presenter: Michael Fischer
Frontline service staff roles have some of the highest turnover rates within the facilities organization. Not only is this turnover disruptive and frustrating for campus customers, it can be costly for the institution as facilities leaders spend resources filling vacancies and covering gaps with overtime.
In this webconference, the second in a four-part series, attendees will explore four best practices shown to boost frontline service staff engagement, ultimately leading to high retention rates.
Participants will learn how institutions of various sizes are implementing feedback channels, enrichment programs, and engagement campaigns to address frequent complaints by frontline staff, as well as using behavior-based interviewing to hire candidates more likely to remain in seat from the beginning.
This resource is part of The Essential Guide to Cost Containment Strategies for Higher Education. Access this guide for 500+ critical tactics for immediate and long-term cost savings.