Susan Wafford is the Vice President of Implementation Services at EAB and has been with the firm for 10+ years. She leads the Delivery Implementation and Support Services team. Susan’s experience includes driving results for our education members through a focus on data excellence by ensuring timely and accurate delivery of data to our platforms. For the past five years Susan’s focus has been on growing the insights, analytics and integration of our processes to provide a valuable and positive member experience across all of our platforms. Susan is passionate about education and technology, and thrives on solving the varied challenges of our members. Susan provides her time and expertise across all of our 475+ members.
Prior to joining EAB, Susan spent seven years as the Operations Business Manager for Kaiser Permanente Mid-Atlantic States. In this capacity, Susan managed seven specialty departments to include staffing, budget, materials, and customer service.
Susan earned a B.A. with honors in Political Science from James Madison University with minors in Business and Spanish. Additionally, she holds a TESOL teaching certificate.