Total student experience: a holistic approach to addressing today’s student expectations

Given students’ increasingly expansive expectations of their university experience, institutions need a new framework for organising and analysing their efforts. Too often, efforts to improve student experience take place in organisational silos. Improving the total student experience requires a holistic approach.

To that end, EAB has articulated six critical aspects of the student experience that institutions must take into account: enrolment, academic, administrative, well-being, social, and career. Elevating each of these areas is not meant to dilute or diminish the importance of teaching and learning or career preparation but instead to contextualise those activities alongside other aspects that influence the total student experience.