- Resources /
- All /
- Resource Center /
IT Service Management Functional Collaborative
May 10, 2018
Key Insights
In 2017, EAB’s IT Strategy Advisory Services launched our Functional Collaborative on IT Service Management. About 50 service management leaders came together to discuss and seek advice about how to expand a service mindset to IT staff not specifically tasked with service management and how to handle an expanding services portfolio with flat or declining budgets.
On this page, browse all of the resources that emerged from our discussions with IT leaders across North America. You’ll find resources on the top 10 up-at-night issues for IT service management leaders, an on-demand video from our panel with two members from IT Strategy Advisory Services, and research on extending the student IT workforce.
Insights and best practices for partners
This resource requires EAB partnership access to view.
Get Access
Learn how you can get access to this resource, as well as hands-on support from our experts, through IT Strategy Advisory Services.
Learn More