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Research Report

Process Improvement Primer

Resources for simplifying, standardizing, and transforming administrative work

March 31, 2020

Key Insights

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Use this resource to identify opportunities to rethink your institution’s existing processes. We detail a five-step process from beginning to end:

  1. Assemble the right people
  2. Map the current state
  3. Collect current-state data
  4. Design the future state
  5. Develop an implementation plan

Insights and best practices for partners

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