The Top 10 Most Pressing IT Service Management Issues
In 2017, the IT Forum launched our Functional Collaborative on Service Management. About 50 service management leaders came together in the past few months to discuss victories on their campuses and seek advice about shared challenges.
From the dozens of conversations across two months, a common list of challenges began to take shape: expanding a service mindset to IT staff not specifically tasked with service management, partnering with unit-based staff to provide frictionless service, and an ever expanding portfolio of services they are expected to provide, with flat or declining budgets.
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