IT Service Management Functional Collaborative
In 2017, EAB’s IT Strategy Advisory Services launched our Functional Collaborative on IT Service Management. About 50 service management leaders came together to discuss and seek advice about how to expand a service mindset to IT staff not specifically tasked with service management and how to handle an expanding services portfolio with flat or declining budgets.
Below, browse all of the resources that emerged from our discussions with IT leaders across North America. You’ll find resources on the top 10 up-at-night issues for IT service management leaders, an on-demand video from our panel with two members from IT Strategy Advisory Services, and research on extending the student IT workforce.
Research Briefs
The Top 10 Most Pressing IT Service Management Issues
Reducing Cycle Time Between Need and Solution
Extending the Student IT Workforce
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