Virtual Student Services Website Audit
This audit will help higher education leaders bring the virtual experience for student services out of the pandemic era and into a more hybrid future.
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Participate in EAB’s Virtual Student Services Website Audit to learn how to leverage user experience (UX) insights into a quality and engaging virtual experience for your students. Request an audit for advising, counseling, career services, orientation, or another student service.
Colleges and universities had no choice but to quickly adopt virtual operations during the pandemic. Students appreciate—and now expect—the flexibility that virtual services provide, but these experiences often fail to meet their standards of a high-quality user experience, resulting in dissatisfaction or low uptake. EAB’s Virtual Student Services Website Audit will help partners adapt the virtual experience for student services for the post-pandemic era.
What will we audit?
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Accessibility and equity
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Findability
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Usability
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Credibility
You will receive a custom report that details the user experience strengths for your service as well as prioritized, concrete recommendations to improve quality, increase accessibility, and maximize user satisfaction. The report will also provide exemplars and best practices from EAB research.
Sample use case: How one school improved their virtual counseling
How to participate
Fill out the form below with your email address, what type of service you would like us to audit (advising, counseling, career services, orientation, or another student service), and the link to your student service web page.
You will receive the final report two weeks after you submit your request.
Interested in participating?
Fill out the form to learn more about the Virtual Student Services Website Audit and EAB's Strategic Advisory Services.