How Mt. San Antonio College Strengthened Student Access, Engagement, and Proactive Support with Navigate360
Mt. San Antonio College (Mt. SAC), a California Community College, serves about 70,000 credential and non-credential students in Walnut, CA.
- type
- Community College
- location
- Walnut, CA
Impact Highlights
47%
increase in the number of appointments scheduled with Navigate360 compared to the prior system, SARS Anywhere
57K
unique students who used the Navigate360 mobile app across three years
4.2M
messages sent to students in Navigate360 across three years
Seeking a Better Approach to Student Success
-
Background
As student expectations, technology standards, and institutional priorities evolved, Mt. SAC recognized the need for a more modern, integrated, and proactive approach to student success. Meanwhile, expanding campus locations drove higher demand for academic counseling and support services.
Mt. SAC relied on SARS Anywhere for appointment scheduling as well as disparate point solutions for communication, reporting, and student engagement—all of which were limited in scalability, flexibility, and data visibility. Departments experienced operational inefficiencies and inconsistent service delivery, and counselors struggled to proactively identify and support students, particularly those from disproportionately impacted populations.
-
Challenges
Key challenges included:
- Lack of a scalable appointment management system to support increasing demand and evolving service models, causing reliance on manual scheduling
- Inconsistent communication tools and practices across departments
- Limited ability to proactively identify and support at-risk students
- Difficulty delivering services consistently across all campuses and programs
- Fragmented student engagement data, disconnected reporting workflows, and limited analytics that inhibited effective decision-making
Mt. SAC prioritized implementing a centralized, student-centered platform that could strengthen access, communication, early intervention, operational consistency, and data-informed decision-making across the institution.
The Value of a Navigate360 Partnership
Mt. SAC implemented EAB’s Navigate360 student CRM in 2019, replacing the legacy SARS system and creating a centralized infrastructure for appointment scheduling, communication, early alerts, reporting, and coordinated care.
Their Navigate360 implementation represented far more than a system replacement; it strengthened Mt. SAC’s ability to improve access and engagement, support retention and completion, scale services efficiently, and advance a campus-wide “culture of care” grounded in equity, proactive intervention, and student success—with measurable and sustained results.