How Allegany College Streamlined Nursing Applications
A shared process helped staff spot incomplete applications and strengthen enrollment support
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Community College
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Cumberland, MD
Impact Highlights
37.5%
Increase in eligible applicants
25%
Increase in enrolled students
3hrs
Time required for applicant selection meeting (orig. 2 days)
Background
Allegany College of Maryland in Cumberland, Maryland, serves working nurses through its online LPN-to-RN program. Their campus has 3,457 enrolled credits students with 927 pre-nursing and clinical nursing students. As the nursing program expanded from three states to 17, staff needed a more consistent way to manage a complex clinical application process across three annual admissions cycles.
Opportunity
Scattered paperwork made time-sensitive applications harder to complete.
Some cycles drew 500+ applicants, and staff managed 4-5 supporting documents per student arriving through email, fax, and mail. An associate gathered the materials and updated a spreadsheet that advisors referenced for applicant questions.
Students often had to call back while staff located documents or waited for updates. For learners balancing careers and family, those delays mattered. Even one missing signature could make an application ineligible for the next cohort.
Solution
A shared application process helped staff intervene before the deadline.
Allegany used the Navigate360 Enrollment CRM to bring clinical applications and supporting documents into their applicant portal. Now, advisors can review materials directly with students, confirm whether documents meet requirements, and explain what still needs attention.
Shared dashboards organize applications by status, helping staff prepare for selection and giving advisors visibility into unfinished applications and important student data. With the help of Navigate360, staff can reach out to students with incomplete applications during the application cycle and invite them to online workshops to complete their materials.
With the Navigate360 Enrollment CRM, staff can provide leadership with concrete enrollment updates and data instead of relying on guesswork.
Impact
Less time gathering information, more time helping students move forward
Allegany’s first application round using the new process produced the program’s first-ever waitlist, helping the college work toward its goal of filling all 105 seats for three cohorts. Shared information cut down the number of back-and-forth communications, giving staff more time to help applicants complete requirements. Staff can also guide students who aren’t admitted toward other allied health pathways. Allegany plans to extend the approach to more clinical programs.
With the Navigate360 Enrollment CRM, I no longer have to tell students I will get back to them and then track down information. I can do everything I need to in a 30-minute appointment with a student. They feel good, I feel good, and it’s well-documented.
Lindsay Miller, Virtual Onboarding and Success Coordinator
Allegany College of Maryland
Ready to learn more?
See how Navigate360 Enrollment CRM can help you streamline applications and strengthen enrollment support.