Rally staff around process standardization during shared services implementation
Many institutions rely on administrative “generalists” to support academic units across a variety of transactional business activities (e.g., processing payroll and new employee paperwork). Without central coordination of this work, business processes remain manual, complex, and undocumented, with wide variability from unit to unit.
Common shared services hurdle: Business process variability
Consolidating staff positions from across campus without standardizing the underlying work undercuts efficiency opportunities, as the same problems that plagued workflows in the previous structure have just moved to a different part of the organization.
Solution: Introduce process improvement at the outset of shared services planning
Campus leaders should facilitate opportunities for practitioners and subject-matter experts to design standard business processes alongside the shared services implementation, which has an additional benefit of inviting greater participation (and therefore buy-in) in the change process.
This resource requires EAB partnership access to view.
Access the research report
Learn how you can get access to this resource as well as hands-on support from our experts through Strategic Advisory Services.
Learn More