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Tool

Key Performance Indicator Compendium

Explore this tool for a list of frequently used KPIs for HR, finance, procurement, and IT.
Strategic Advisory Services
Research Report

How Ohio University’s Relationships-Based Approach Overcame Resistance to Transformation

Learn how to implement a successful shared services center for academic and administrative units amid campus cultural resistance.
Strategic Advisory Services
Research Report

Shared Services Primer

Shared services is a tried-and-true method for increasing the efficiency and quality of administrative service delivery, but shared services initiatives tend to evoke fears of layoffs, increased administrative burdens for…
Strategic Advisory Services
Research Report

Introduce shared services incrementally, rather than with a “big bang”

Shared services developed a bad reputation in higher education in part because many early movers followed the private sector lift and shift model, “lifting” administrative personnel from units and “shifting”…
Research Report

Fine-Tune Your Shared Services Communications Strategy

While most campus leaders understand that implementing shared services requires significant communication, they often rely on one single message unlikely to satisfy the needs of diverse stakeholder groups.
Strategic Advisory Services
Research Report

Conduct an activity assessment to determine shared services staffing needs

When transitioning to shared services, failing to deliver on customer service expectations can reinforce stakeholder skepticism about the model’s effectiveness.
Tool

Multi-Campus Program Planning Guidebook

Use this toolkit to better understand the benefits and drawbacks of various models of joint- and multi-campus academic programs and identify strategies to overcome challenges in developing new programs.
Research Report

Provide transition support to both department-based and shared services staff

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities…
Research Report

Rally staff around process standardization during shared services implementation

Consolidating staff positions from across campus without standardizing the underlying work undercuts efficiency opportunities, as the same problems that plagued workflows in the previous structure have just moved to a…
Strategic Advisory Services
Roadmap

Ease the Transition to Shared Services with a Plan for Change Management Hurdles

Designing an organizational model that reflects campus priorities is an important first step in any shared services journey. But bringing this vision to life is more difficult than moving lines…
Strategic Advisory Services

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