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Blog

What college presidents can learn from Zappos

While the term customer service can make some campus leaders uncomfortable, those who can suspend their initial disbelief can gain these three valuable lessons about student and staff engagement from…
Blog

What has higher education promised on anti-racism in 2020 and is it enough?

EAB conducted an analysis of 130 statements on anti-racism issued by higher education institutions after George Floyd’s murder. See what we learned.
Higher Education Strategy Blog
Blog

How community college leaders can kickstart innovation on campus

Learn why our experts recommend design thinking as the optimal framework to inspire and lead innovation on campus. Read about the three key tenets of a design thinking approach and…
Community College Blog
Blog

Does your college have a mission—or just a mission statement?

While most presidents recognize the need to sell their college or university's value to prospective students, fewer recognize the value of selling their institution internally. Reminding faculty and staff about…
Higher Education Strategy Blog
Blog

3 assumptions that derail higher ed strategic planning—and how to fix them

University presidents need bold strategy to differentiate themselves in an increasingly competitive market.
Higher Education Strategy Blog
Blog

Revitalize your athletics portfolio in a tumultuous landscape

Learn how to adapt the academic review process to foster a continuous improvement mindset in athletics and revitalize your athletics portfolio.
Higher Education Strategy Blog
Blog

Beyond ROI: What the New Fed Data Misses About Higher Ed’s Value Crisis

The Fed says college pays off—but not for everyone. Explore why trust in higher ed is fading and what schools must do to stay relevant in 2025 and beyond.
Higher Education Strategy Blog
Blog

Why you should probably (not) let ChatGPT write your next strategic plan

As a strategic planning facilitator, there are a few party tricks I like to use to kick off the brainstorming process. My new trick involves bringing a prepared strategic plan…
Higher Education Strategy Blog
Blog

Forging a stronger future for higher ed: 4 takeaways from APLU

What happens when you bring nearly 1,500 senior public university leaders together less than a week after a momentous election, amid what’s been called a crisis of confidence in higher…
Higher Education Strategy Blog
Blog

Guided Pathways needs to evolve for 2025

When Guided Pathways launched in 2017, many community colleges jumped right into reforming their student success strategies. In the years that followed, colleges overhauled academic advising, revamped orientation programs, and…
Community College Blog

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