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Tool

Multi-Campus Program Planning Guidebook

Use this toolkit to better understand the benefits and drawbacks of various models of joint- and multi-campus academic programs and identify strategies to overcome challenges in developing new programs.
Research Report

Track shared services efficiency and service metrics during and beyond implementation

In order to demonstrate the value of shared services and identify areas for improvement, administrative leaders must continually monitor shared services performance. However, institutions historically lack mechanisms for selecting and…
Research Report

Provide transition support to both department-based and shared services staff

Administrative staff who remain in units and those who transition to the shared services center may feel equally anxious about stepping into the unknown. Uncertainty about changing roles and responsibilities…
Research Report

Engage shared services customers in the conversation around service expectations and ongoing performance

Faculty often equate physical proximity of support staff with service quality. Consequently, they fear that “distant” shared services will prioritize central projects, controls, and costs over academic unit needs.
Research Report

Design a shared services organizational model that balances efficiency and customer responsiveness

Shared services organizations absorb administrative work from distributed campus units to realize efficiency and quality improvements.
Strategic Advisory Services
Research Report

Development of a Shared Services System in Higher Ed

Use this brief to learn about shared services structure and implementation on campus, including examples of best practices from partner institutions.
Research Report

Planning Academic Programs Across Campuses

The following study details a case study for each model and offers advice for administrators as they think about implementing a joint- or multi-campus program.
Tool

Service-Level Agreement Checklist and Examples

Explore this service level agreement (SLA) checklist of essential and optional elements to include in your SLAs as well as links to higher education SLA examples.
Research Report

Shared Services Primer

Shared services is a tried-and-true method for increasing the efficiency and quality of administrative service delivery, but shared services initiatives tend to evoke fears of layoffs, increased administrative burdens for…
Strategic Advisory Services
Roadmap

Ease the Transition to Shared Services with a Plan for Change Management Hurdles

Designing an organizational model that reflects campus priorities is an important first step in any shared services journey. But bringing this vision to life is more difficult than moving lines…
Strategic Advisory Services
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