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Research Report

Shared Services Primer

Understanding the opportunities for scaling administrative services

December 16, 2019

Key Insights

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Shared services is a tried-and-true method for increasing the efficiency and quality of administrative service delivery. Based on shared services maturity, it’s a vehicle to leverage cloud-based enterprise systems and automation to standardize processes, freeing up the capacity for staff to complete more strategic and mission-centric tasks.

With careful planning, shared services centers can even generate cost savings over time. However, in higher education, shared services initiatives tend to evoke fears of layoffs, increased administrative burdens for faculty, and expensive consulting engagements with questionable returns. Use this resource to better understand shared services, take the readiness diagnostic, and look at example maturity models.

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