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Student Success Management


Quarterly Product Team Update

Join leaders from Navigate’s Product Management & Development team as they share what new innovations and improvements are coming next in Navigate. In addition, the team will highlight recent releases and demonstrate new features and upgrades to enhance your student success work.

Hand Raise New Feature Spotlight

Navigate’s new Hand Raise Feature allows students to “raise their hand” by issuing alerts on themselves using the Navigate Student app on desktop or mobile. During the session, we will provide a demo of the feature, teach you about the configurations and settings required to use Hand Raise, and share recommended workflows. Recommended Audience: Program Owners, Application Administrators

Research and Services

Navigating the Recovery: Building a Better Student Support Infrastructure for Tomorrow

This presentation will dig deeper into the data and share how institutions are using the opportunity to finally address student success challenges that have vexed us for years. Those that navigate the recovery well will find themselves stronger and better able to support students than they were before.


Takeaways from CONNECTED21: Embedding Technology in the New Student Onboarding Experience

The annual CONNECTED conference is intended to bring institutions together to share best practices and lessons that they can implement when they return home to their campuses. Come hear how one institution, Goucher College, took immediate next steps to revamp their onboarding processes after attending the CONNECTED21 session “Embedding Technology in the New Student Onboarding Experience.”

Making the Most of Your Intake Survey

Join us to explore how to make the most of your intake survey design and data to provide thoughtful, student-centered support throughout the term. In addition to survey and workflow best practices, we’ll highlight innovative examples of how Navigate and Starfish technology partners are using their intake survey functions.

CONNECTED21 Encore Presentation: Missed Connections: What Research and Data Tell Us About the Need for Equity in Support Outreach

Join this session to learn strategies to improve student response to alerts and outreach, increase utilization of institutional support services, and reduce gaps in student success.

Quick Reads

What the mental health crisis means for student success leaders

The pandemic affected student mental health in ways that could impact retention and student success for years. In this post, we analyze the magnitude of the crisis and share seven best practices for designing an effective mental health strategy for better supporting students in distress.

How to Build a Sustainable Model for Student Equity and Increase Student Success

UNC Charlotte adapted EAB’s institution-level equity audit framework to create their own annual health check of department-level practices. This will hold departments accountable for reviewing policies through an equity lens and keeping student equity an active priority.

Student Success Collaborative Awards

EAB recognized outstanding achievements in student success with the 2022 Student Success Collaborative Awards for Navigate and Starfish partners. The winners are leading the way in rethinking the student support model and using technology in creative ways to keep students on track to graduate.


Vice President, Technology Partner Success
Managing Director, Research Development
Associate Director, Strategic Research

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