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Student Success Management

Research & Insights


Living in the shadow of today’s consumer economy, higher education is on the hook for delivering seamless, personalized experiences while staying true to its educational mission. Across three sections, this white paper explores the mandate for student-centric innovation and offers a roadmap for higher education leaders to develop a sustainable digital strategy for the years ahead.

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Supporting students in today’s changing environment can sometimes feel like an overwhelming challenge for those accountable for student success. To help our partners navigate this shifting terrain, we’ve cataloged more than 360 best practices from across our research forums.

In the midst of an academic year unlike any other, EAB hosted CONNECTED virtually for the first time, bringing together thousands of the country’s most progressive and passionate student success leaders. Explore the sessions and materials from the event to keep the conversation going with your colleagues.

We know from extant research that students who fail or withdraw from a class are less likely to be retained, take longer to finish a degree, and have the potential loss of financial aid and scholarship. At our institution, courses with high DFW rates cause students to retake courses that are already in high demand, which poses challenges for meeting enrollment needs. Also, when students do not do well in STEM courses, in particular, they don't have the GPA to get into other majors, and they either leave and attend a community college or they do not return to higher education.

At EAB, we are partnering with regional cohorts of community colleges and four-year institutions in our Moon Shot for Equityinitiativeto close equity gaps in their region by 2030. Watch the video to learn why leaders of our first region, Southwestern Wisconsin, chose to partner with EAB on Moon Shot.



Join this webconference for advice on how and when to use Navigate reports to inform student success initiatives at critical times throughout the semester. EAB Strategic Leader Ryan Quillard will share strategies for using reports to plan course support and identify and intervene with students at key moments in the semester.

Our Products


A comprehensive student success management system that links administrators, faculty, staff, and advisors in a coordinated care network to support students from enrollment to graduation and beyond.
  • 2-12% average increase in retention and graduation rates for partner institutions
  • 2.5M+ students supported by our student success management system
Learn how the University of South Carolina achieved a 3.9% percentage point increase in four-year graduation rate with Navigate

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