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Jump Into January—Prepare Now to Hit the Ground Running

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Join us in a refresh of two of your favorite CONNECTED22 Transformation Labs:

  • Process-Mapping: A Tool for Stronger Workflows and Effective Student Outreach
  • Refining Your Early Alerts Strategy: Evaluating and Enhancing Processes.

Attendees will get prepared for next term by taking a deep dive into their early alerts strategy and learning to deploy effective process mapping to improve student success-related workflows as well as evaluate impactful student outreach. Attendees will refine current strategies, identify areas of opportunity, make concrete plans, and leave with a process-mapping template that will serve as a tool for future workflows.


  • Thursday, December 7, 2023 | 2:00 p.m. – 3:00 p.m. ET

Experts associated with this event

EAB Experts

Ginny Shepherd

Ginny Shepherd

Associate Director, Technology Launch Consulting

Ginny Shepherd is an Associate Director on the Technology Launch Consulting Team for partners in the Student Success Collaborative (SSC). In her role, she works with leadership teams at 2-and 4-year institutions to lead the implementation of Navigate, EAB’s Student Success Management System (SSMS), in ways that help them achieve their unique student success goals. Her focus is on partners finding early value in Navigate through building product awareness, aligning goals with SSMS functionality and supporting change management.

Prior to joining EAB, Ginny worked in private and public institutions in the southeast where she managed first year transition programs and utilized data to inform retention and graduation initiatives that positively impacted student success metrics. In her free time, Ginny enjoys cooking, yoga and travel.

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Michael Williams

Senior Strategic Leader

Michael has six years of professional experience in higher education at both the two year and four year levels. Previous institutions worked at include University of Missouri-Kansas City, Metropolitan Community College, Sam Houston State University, the University of Kansas, and the University of Missouri-Columbia. Currently, Michael works as a Strategic Leader at EAB helping institutions align Starfish processes with institutional strategic initiatives. Michael was recently selected to be a certified facilitator for his national fraternity, Lambda Chi Alpha.

Michael attended the University of Missouri-Kansas City where he earned a Bachelor of Arts in Communication Studies with an emphasis in interpersonal and public relations. Michael also attended the University of Missouri- Columbia where he earned a Master and a Doctorate of Education in Educational Leadership and Policy Analysis.

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Jessie Wurzer

Associate Director, Technology Partner Experience

As an Associate Director on the technology partner experience team, Jessie focuses on creating opportunities for Navigate and Starfish partners to share insights with one another and tap into the power of the Student Success Collaborative. She oversees and creates content for the Navigate and Starfish online user communities and newsletters, as well as webinars and specialty summits. She is also a principal contributor to the annual CONNECTED conference, EAB’s largest event.
Prior to her time at EAB, Jessie worked as a nonprofit program manager. She currently serves as a member of her alma mater’s Young Alumni Board. In her free time, Jessie enjoys traveling, yoga, taking Spanish lessons, and exploring the DC restaurant scene.

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