Approaching Student Support from a Customer Service Lens

For today’s students, a comprehensive retention strategy requires institutions to offer a customized and frictionless experience across all points of the educational journey. In order to design a successful modern student experience, institutions of all shapes and sizes must understand the forces that shape student expectations long before they arrive on campus.

This session will draw on EAB customer service-focused research with examples from Navigate360 and Starfish institutions. Participants will receive a diagnostic to help pinpoint areas for improvement and identify a plan of action to improve the student’s customer service experience.

Session

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• Tuesday, September 10, 2024 | 2:00 p.m. – 3:00 p.m. Eastern Time

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• Student Customer Service Diagnostic

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