Student Customer Service Diagnostic
Assess your institution’s student customer service practices
This diagnostic is designed to help your institution identify areas where your college is excelling, as well as areas for improvement, within the realm of student customer service.
A recent EAB survey of community college practitioners revealed that 85% of community college professionals believe students’ customer service expectations have increased since 2020. This diagnostic is designed to help your institution diagnose areas where your college is excelling, as well as areas for improvement, within the realm of student customer service.
We’ve grouped the assessment by five themes that correspond to the five recommendations made in our Student Customer Service Perceptions Among Community College Practitioners insight paper. The insight paper details the responses from over 160 community college practitioners about how well their college is meeting customer service challenges and the impact gaps in service can have on enrollment and retention.