The resources below have been designed to help you jumpstart process improvement efforts on campus. Reach out to [email protected] if EAB’s administration, finance, and operations team can support your work in any way.
Process Improvement Primer
Who should use it: Process improvement teams, process improvement coordinators, project sponsors
When to use it: This resource has three parts. The first section, the Process Improvement Playbook, provides a detailed step-by-step guide to improving a single process on campus. The second section includes resources to help a process improvement coordinator secure greater stakeholder engagement.
The third section is a compendium of real-life process improvement success stories, useful for generating buy-in and understanding how common problems and solutions have played out on campuses.
One-Pager: Solution-Oriented Focus Groups
Who should use it: Senior administrators or veteran process improvement coordinator
When to use it: Tapping into campus voices is an essential part of ensuring buy-in for process improvement projects. Frontline staff and other customers can help point you in the direction of prime candidates for reengineering. Use the questions in this document to jumpstart the search for the most frustrating process and pain points, as well as insights to possible solutions.
Process Improvement Prioritization Matrix
Who should use it: Senior administrators or functional area leaders
When to use it: Sourcing opportunities for process improvement may yield more options that you can possibly tackle all at once. Use this resource to rank improvement opportunities and create an “order of operations” based on institutional priorities.
Additional related resources
AI Applications in the New Frontier of Process Improvement
4 reasons your university should invest in a permanent process improvement team—and how to maximize its impact
The essential five-step recipe for process improvement
Guidelines for Continuous Process Improvement
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