Design a Shared Services Model That Reflects Campus Priorities

Shared services centers absorb administrative work from campus units to realize efficiency and quality improvements. Rather than adopting a one-size-fits-all model, institutions should create a shared services structure that strikes a balance between two factors: the efficiency of process standardization and responsiveness to units’ service expectations. This Roadmap addresses the four major design elements that affect this balance, all in the context of advancing campus priorities and goals.