Enhance First Year Onboarding and Success at Community Colleges
Despite efforts to improve customer service and create more welcoming environments, community colleges still require students to navigate complex processes and policies when it comes to admissions and onboarding. Some colleges report losing over half of their applicants before the first day of class as mazes of offices, forms, and new terms discourage students and delay their progress toward enrollment, and the pandemic only accentuated those issues.
Take a student-centered approach to onboarding
While administrators view onboarding as a linear, step-by-step process, the reality that prospects encounter on campus is often quite different. The result? Community colleges remain stuck in their institutional norms while attrition rates continue to rise. To streamline onboarding, administrators should take a student-centered approach when revamping their policies and procedures. Step one of this task is to audit each onboarding and enrollment step.
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