“After the transition to remote operations, we asked people how we did, and all they remembered was that we handed out laptops. It was so underwhelming.”
CIO, Private University
As IT leaders continue to navigate operations amidst COVID-19, they must regularly reflect purposefully on the efficacy of their immediate response - what did we do well? Where could we have reacted more quickly or more efficiently? Answering these questions requires objectively reflecting as an organization and documenting key lessons learned.
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