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Service Level Agreement Checklist and Examples

Explore this service level agreement (SLA) checklist of essential and optional elements to include in your SLAs as well as links to higher education SLA examples.
Strategic Advisory Services
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How Bowling Green State University aligned classroom inventory with curriculum needs

In 2012, Bowling Green State University knew that their classroom utilization rate of 60% was unsustainable. Learn how a four-part strategy helped the university reduce the total number of classrooms,…
Research Report

3 ways to increase the use of centrally scheduled classrooms

Institutions with centrally-controlled classrooms hold almost 50% more classes in centrally owned rooms than departmentally-owned ones. Learn how three progressive institutions used strategic space incentives to successfully increase the number…
Blog

The evolution of student success

How did we arrive at today's complex definition of student success? Our experts borrowed principles from evolutionary biology to examine how far student success has come, as well as where…
Student Success Blog
Research Report

Making the Academy Market-Smart

Students are increasingly considering academic program when searching for colleges, but academic program planning rarely prioritizes student demand trends. Discover 13 practices to hard-wire the consideration of enrollment trends into…
Strategic Advisory Services
Infographic

Get the budget model machine to work for you

Budget model changes can involve hundreds of decisions, and can lead to many unintended consequences. This infographic outlines 13 budget model design decisions that will help you align your model…
Strategic Advisory Services
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New Student Onboarding Diagnostic

This diagnostic tool is designed to help you evaluate the new student onboarding experience at your institution to uncover onboarding ""pain points"" that keep students from enrolling.
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3 tactics to boost the impact of your financial dashboards

Sharing financial information with boards is a tricky balancing act between sharing too little or too much information. Discover three tactics that will help you improve the effectiveness of your…
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How UW-Eau Claire uses metrics to help departments track progress on student outcomes

How can academic leaders instill accountability for institution-wide student success measures among individual faculty members? Learn how the University of Wisconsin-Eau Claire's Strategic Accountability Matrix helps faculty and departments understand…
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Multi-Modal Communication Planning Kit

Explore the multi-modal communication planning kit that provides you with a checklist of essential elements of a well-developed plan, a template, and examples.

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