Infographic
5 Ways to Improve Student Customer Service at Your Community College
Community college practitioners agree that students’ customer service expectations have risen since 2020 and that gaps in customer service cause attrition. While we might not think of students as “customers,” the reality is their experience as consumers shapes their expectations for how they interact with colleges.
Use this infographic to modernize the way you engage students at every stage of the lifecycle and protect your enrollment—even with limited staff. Bring these insights to life with Navigate360, the leading student CRM for community colleges. Visit eab.com/navigate to learn more.
More Resources
Insight Paper
Pushed to the Brink: The Student Success Challenge at Elite Universities
EAB's insight paper explores the growing student success challenge at America’s elite universities and how artificial intelligence can…
Navigate360
Video
How Navigate360 Powers Samford University’s Student Success Strategy
Hear from Bridget Rose, Director of the Academic Success Center at Samford University, about how Navigate360 allows her…
Navigate360
Insight Paper
Meeting Student Needs with Limited Resources
This paper explores ideas and tactics for small-college student success teams to meet student needs despite operating with…
Navigate360