Navigate is now Navigate360


The higher ed CRM trusted by 850+ schools to recruit, retain, and empower students in college and beyond


Navigate360 is higher ed’s leading student CRM. Trusted by more than 850 colleges and universities—and serving more than 10 million students—Navigate360 is a powerful technology that unites administrators, faculty, staff, and students in a collaborative network that supports the entire student experience, from recruitment to career. Navigate360 is powered by over a decade of student success research honed from billions of student interactions—and now, it’s also amplified by AI. Navigate360 partners see graduation rate increases of 3% to 15% and a typical ROI of 5:1.

Beyond the technology, each Navigate360 partner is part of EAB’s Student Success Collaborative, gaining a dedicated advisor, access to our expansive research library, unrivaled networking experiences, and a close-knit community of peers.

Staff Workflow & Automation

Empower staff to proactively engage with prospective and current students

Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:

  • Complete Student Profile
  • Coordinated Care Network
  • Cases & Referrals
  • Automated Alerts & Messaging
  • Two-Way SMS
  • Campaigns & Template Library
  • To-Dos
  • Appointments & Surveys
  • Events
  • Notes & Attachments
  • Faculty Progress Reports

Navigate360 comes equipped with AI-powered capabilities to help free staff time for meaningful conversations with students and get students the answers they need quickly. AI capabilities include intuitive report building, message content generation, and a knowledge bot to connect students with resources quickly.

Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.

Efficiently reach and engage prospective students and applicants through campaigns, analytics, and list management.

Student engagement hub

Empower students to take charge of their own success

As student expectations change, Navigate360's Student Engagement Hub helps you connect with students where they are and on their terms. The student app—available for iPhone, Android, and on desktop—provides structure for the college journey and proactive guidance at students' pivotal moments. Navigate360’s Student Engagement Hub also enables virtual student onboarding, surveys, and more. Features include:

  • iOS and Android Apps
  • Student Success Network
  • Campus Resources
  • Appointment Scheduling
  • Hand Raise
  • Document Center
  • Class Schedule
  • AI-Powered Knowledge Bot
  • In-App Messaging & Notifications
  • In-App Surveys
  • Program Advising
  • Career Match & Journeys
  • Holds Center
  • Study Buddies
  • Financial Planner
  • Program Explorer
  • Prospect Portal
Reporting & Analytics

Empower a proactive strategy

Navigate360’s suite of reporting and analytics tools empowers all data users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports. Reporting and analytics features include:

  • AI-Powered Report Builder
  • Advanced Query Builder
  • Data Visualizer
  • Templated & Scheduled Reports
  • Automated Workflow from Reports
  • Population Health Analytics
  • Activity Analytics
  • Intervention Effectiveness Analytics
  • Historical Analytics
  • Predictive Model
  • Analytics Data Exports
The Student Success Collaborative

Connect with a nationwide network of success leaders

Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. EAB's Strategic Leaders help partners implement Navigate, train staff, manage updates as they're released, and adopt strategies for change management.

What Our Partners Achieve


partner institutions


students served


typical retention improvement


typical graduation improvement

Leverage Faculty Partnerships and Technology to Address the Community College Enrollment Crisis

How a Large University Narrowed Their Equity Gap and Saw a $29.4M Return on Student Success Investments

How UAlbany’s reenrollment campaign led to $5M+ in tuition revenue

Support from Higher Ed Experts

Each of our partners works with a dedicated Strategic Leader who learns your organization and culture to steer your team to the right answers and resources. Our higher ed experts become an extension of your leadership team and expand the capacity of what you can accomplish.


Ed Venit

Managing Director, Strategic Research


LaToya White

Managing Director, Student Success

Chris Johnson

Chris Johnson

Managing Director of Product Management

Tara Zirkel

Tara Zirkel

Director, Strategic Research

Trending research and insights

Three Quick Wins for Student Mental Health and Wellness

Why customer service matters for community colleges

TSU’s Systematic Approach to Student Success

The Evolution of Student Success Metrics

The 4 stages of an integrated lifecycle approach for community college student success

How will we measure student success in the 2020s?

Alan Bearman, Vice President for Strategic Enrollment Management and Student Success, Washburn University

“EAB helps me do so many projects well... Navigate is a truly outstanding tool. It has extended our ability to help students in ways we did not even know were possible. We talk to someone at EAB almost every day.”

Heather Speed, Vice President of Student Success, Pueblo Community College

“Navigate is our mothership. It’s where we note every decision made, why we did something, when we met with someone. The transparency and accountability [it provides] is a game changer.”

Dr. Nathaniel Holmes, Assistant Provost for Student Success, Xavier University of Louisiana

"Now there is not a day that I don't sign on to Navigate first thing in the morning, because I know it will support my work. I am pleasantly surprised at how I am able to connect with students at a much more personalized level."

Recruit, retain, and empower students with Navigate360

To learn more about Navigate360 or speak with a student experience expert, please fill out the form or contact us at 202-747-1005.

Solutions you might be interested in

Moon Shot for Equity

Deliver a cohesive equity plan that provides research-backed best practices, policies, and technology proven to reduce and eliminate equity gaps for our students.


Pair powerful data integration technology with direct-to-user analytics tools to provide end-to-end data capabilities for your campus.


Multichannel recruitment marketing, advanced analytics, and consulting support to yield your next class.

Strategic Advisory Services

Confidently make decisions about your institution’s future with our technology planning tools and data-driven, expert-facilitated strategy retreats.

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