Navigate360 is higher ed’s leading student CRM. Trusted by more than 850 colleges and universities—and serving more than 10 million students—Navigate360 is a powerful technology that unites administrators, faculty, staff, and students in a collaborative network that supports the entire student experience, from recruitment to career. Navigate360 is powered by over a decade of student success research honed from billions of student interactions—and now, it’s also amplified by AI. Navigate360 partners see graduation rate increases of 3% to 15% and a typical ROI of 5:1.
Beyond the technology, each Navigate360 partner is part of EAB’s Student Success Collaborative, gaining a dedicated advisor, access to our expansive research library, unrivaled networking experiences, and a close-knit community of peers.
Staff Workflow & Automation
Empower staff to proactively engage with prospective and current students
Navigate360’s staff workflow and automation capabilities are designed to help your staff spend less time on routine tasks and more time directly with students. Features include:
- Complete Student Profile
- Coordinated Care Network
- Cases & Referrals
- Automated Alerts & Messaging
- Two-Way SMS
- Campaigns & Template Library
- Appointments & Surveys
- Notes & Attachments
- Faculty Progress Reports
Navigate360 comes equipped with AI-powered capabilities to help free staff time for meaningful conversations with students and get students the answers they need quickly. AI capabilities include intuitive report building, message content generation, and a knowledge bot to connect students with resources quickly.
Navigate360 can integrate with your SIS, LMS, email and calendar services, and the Common App.
Efficiently reach and engage prospective students and applicants through campaigns, analytics, and list management.
Student engagement hub
Empower students to take charge of their own success
As student expectations change, Navigate360's Student Engagement Hub helps you connect with students where they are and on their terms. The student app—available for iPhone, Android, and on desktop—provides structure for the college journey and proactive guidance at students' pivotal moments. Navigate360’s Student Engagement Hub also enables virtual student onboarding, surveys, and more. Features include:
- iOS and Android Apps
- Student Success Network
- Campus Resources
- Appointment Scheduling
- Hand Raise
- Document Center
- Class Schedule
- AI-Powered Knowledge Bot
- In-App Messaging & Notifications
- In-App Surveys
- Program Advising
- Career Match & Journeys
- Holds Center
- Study Buddies
- Financial Planner
- Program Explorer
- Prospect Portal
Reporting & Analytics
Empower a proactive strategy
Navigate360’s suite of reporting and analytics tools empowers all data users to identify opportunities for better student support. Dashboards continuously monitor student progress to help you make timely adjustments to your strategy. Templated reports offer accessible insight into ongoing advising activities, and data visualization tools let you prepare your own reports. Reporting and analytics features include:
- AI-Powered Report Builder
- Advanced Query Builder
- Data Visualizer
- Templated & Scheduled Reports
- Automated Workflow from Reports
- Population Health Analytics
- Activity Analytics
- Intervention Effectiveness Analytics
- Historical Analytics
- Predictive Model
- Analytics Data Exports
The Student Success Collaborative
Connect with a nationwide network of success leaders
Partnering with EAB makes you part of the nationwide Student Success Collaborative, where you can learn from peer success leaders and share strategies that work. EAB's Strategic Leaders help partners implement Navigate, train staff, manage updates as they're released, and adopt strategies for change management.
What Our Partners Achieve
Support from Higher Ed Experts
Each of our partners works with a dedicated Strategic Leader who learns your organization and culture to steer your team to the right answers and resources. Our higher ed experts become an extension of your leadership team and expand the capacity of what you can accomplish.
Trending research and insights
Recruit, retain, and empower students with Navigate360
To learn more about Navigate360 or speak with a student experience expert, please fill out the form or contact us at 202-747-1005.