Community college practitioners agree that students’ customer service expectations have risen since 2020 and that gaps in customer service cause attrition. While we might not think of students as “customers,” the reality is their experience as consumers shapes their expectations for how they interact with colleges.
Use this infographic to modernize the way you engage students at every stage of the lifecycle and protect your enrollment—even with limited staff. Bring these insights to life with Navigate360, the leading student CRM for community colleges. Visit eab.com/navigate to learn more.