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Infographic
5 Ways to Improve Student Customer Service at Your Community College
Community college practitioners agree that students’ customer service expectations have risen since 2020 and that gaps in customer service cause attrition. While we might not think of students as “customers,” the reality is their experience as consumers shapes their expectations for how they interact with colleges.
Use this infographic to modernize the way you engage students at every stage of the lifecycle and protect your enrollment—even with limited staff. Bring these insights to life with Navigate360, the leading student CRM for community colleges. Visit eab.com/navigate to learn more.
More Resources
Research Report
Improve the quality of student advice without hiring new advisors
When Alamo Colleges District implemented a new advisor training program, the percentage of students with a formal academic…
Strategic Advisory Services for Community Colleges
Infographic
Overcome the Roadblocks on Your Route to Student-Centric Pathways
One of the hardest, but most critical, parts of developing student-centric pathways is constructing the program maps and…
Strategic Advisory Services for Community Colleges
Resource Center
Strategic Planning Resource Center for Community Colleges
Use these resources to take the guesswork out of the strategic planning process.
Strategic Advisory Services for Community Colleges