Student Service One-Stop Shops
How to make online and in-person services more accessible and convenient
Use this resource to improve online and in-person student services.
By developing an integrated student services model, known as student service one-stop shops, colleges and universities can provide resources in registration, financial aid, and billing. Student service one-stop shops can be both online and in-person.
Use our resource to learn how to improve online and in-person student services, inspire digital student service platforms, and maximize the use of pre-existing student service resources on campus. Download the full insight paper or explore highlights below.
Online one-stop shops
Enabling web-based interactions with support units has long been crucial for online students (who are often unable to visit campus), but residential students also benefit from a model that reduces unnecessary logistical barriers and increases coordination between academic offices.
There are two important steps to creating a successful online one-stop shop.
- Design an online service portal: A web portal can streamline student transactions across various units on campus and reduce unnecessary logistical barriers.
- Create a blueprint service model: A blueprint can help administrators identify gaps that students face in their interactions with campus systems.
Learn More in the Insight Paper
Campus one-stop shops
The student service offices should be clearly labeled and easily located on campus. Once students arrive at the offices, it should be easy for them to maximize the number of tasks they can accomplish in one visit.
Campus one-stop shops should be centralized and capitalize on convenience and accessibility. It is also important to cross-train staff on a wide range of topics.
Highlight: The University of San Diego’s One Stop Center, staff are trained to answer questions about financial aid, registration, and student accounts which allows for more nuanced, cross-topical advice.
Learn More in the Insight Paper
Clark University streamlines the student experience
Clark University faced two seemingly disparate problems: unsustainable costs and curricular revision. To help solve both of these problems, administrators at the university took a three-pronged approach and built the Liberal Education and Effective Practice (LEEP) Center.
This required two-three years training support directors, moving from many budgets to one budget, and spreading the word to alumni and students.
-
11,000
Student interactions with LEEP center per year
-
60%
Are substantial advising interactions
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