Roadmap

Enhance First Year Onboarding and Success at Community Colleges

Despite efforts to improve customer service and create more welcoming environments, community colleges still require students to navigate complex processes and policies when it comes to admissions and onboarding. Some colleges report losing over half of their applicants before the first day of class as mazes of offices, forms, and new terms discourage students and delay their progress toward enrollment, and the pandemic only accentuated those issues.