Facilities Communication Toolkit

To support institutions in these efforts, this toolkit offers seven tools alongside step-by-step instructions to better communicate with campus constituents. Review each tool individually or download the full toolkit below.

Senior Facilities officers (SFOs) increasingly recognize the need to better communicate with campus constituents. Whether providing more communication to customers who have submitted work orders or better signaling the impact that capital projects will have on students, faculty, and staff, transparency and customer service have become more central to the Facilities department.

While not a historic focus, institutions recognize that building out a communication plan pay dividends. To support institutions in these efforts, this toolkit offers seven tools that provide detailed, step-by-step instructions to better communicate with campus constituents. The table below outlines each tool and what it helps Facilities leaders do. The primary audience is the Facilities communication director or Facilities leader. For institutions looking to hire a communication director, see tool 7.