How to Create an Executive-Level Facilities Scorecard

Design a scorecard with a clear and impactful layout, then effectively deploy to the rest of campus.

In this white paper, learn how to design a scorecard with a clear and impactful layout, then effectively deploy to the rest of campus.

An executive-level scorecard is a document that presents the progress of principled metrics toward institutional goals. The purpose is to demonstrate and communicate the alignment between Facilities activities and the institution’s strategic goals—external audiences should be able to quickly and clearly see the institution’s strategic objectives, Facilities’ corresponding initiatives, and Facilities’ performance on associated progress measures. Because of its wide-ranging impact, Harvard Business Review called the balanced scorecard one of the 75 most influential ideas of the 20th century.

To help leaders create impactful executive-level Facilities scorecards, this publication details three essential steps:

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This resource is part of the Create a Compelling Facilities Dashboard Roadmap. Access the Roadmap for stepwise guidance with additional tools and research.

1. Select appropriate executive-level scorecard KPIs

Facilities leaders have several options when filtering their current metrics down to a few principled KPIs—this section includes three recommended approaches:

1. SFO and executive team work together to complete an extensive mapping exercise to translate strategic priorities into Facilities KPIs.

2. SFO adopts EAB’s recommended KPIs that have already been mapped to common strategic priorities.

3. SFO chooses KPIs based on the scorecard audience, using EAB’s stakeholder-specific lists.

2. Build an executive-level scorecard

The main purpose of an executive-level scorecard is to connect Facilities initiatives to institutional strategic…