When Mercy College moved from a decentralized approach to advising to a new, central advising organization staffed by dozens of professional “student mentors” (each managing a caseload of students across their academic careers), they took care to ensure the faculty had a clear and regular forum through which to engage with new hires.
Ease skepticism by creating a formal mechanism for faculty input
After creating degree maps for their programs, faculty train centrally-hired but college deployed advising staff through a series of face-to-face meetings and program requirement discussions. Faculty also answer frequently asked questions and provide any additional contextual items that they feel advisors should be familiar with
This resource is part of the Reimagine Constituent Engagement for the 21st Century Roadmap. Access the Roadmap for stepwise guidance with additional tools and research.
Following the trainings, advisors submit any questions through a post-training survey, which informs ongoing mini trainings with faculty that occur throughout the academic year.
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