Higher education is experiencing historic levels of staff attrition and difficulty recruiting new talent. Student-facing teams have been hit especially hard, leading to low morale and decreased capacity to support students. Overwork, insufficient compensation, and a lack of flexible work options (among other factors) are leading to record rates of burnout among advisors, counselors, and other student-facing staff.
Leaders must address these factors if they want to retain these critical employees and provide the support students need to succeed. What steps can your institution take to increase staff support and better meet student needs?
Act now to protect student success
In this white paper, we provide six tangible strategies to address your most urgent workforce challenges, and concrete steps you can take to attract, retain, and make the most of your staff.
You will learn:
- What is driving the student success staffing crisis
- Techniques to improve staff morale, recruitment, and retention
- A 12+ month plan to address (and prevent) staffing gaps
Cut workloads down to size
The greatest demands on student-facing staff such as professional advisors are associated with managing their assigned cohorts.
Even before the staffing crisis, few advising teams had the capacity to perform close and intensive outreach to all students. All too often, advisors are left to guess about which students to focus on and simply hope for the best. This can quickly lead to an overwhelming amount of work.
Read the white paper to learn how to design “differentiated care” models that can realign your finite staff capacity for the greatest impact.
