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Insight Paper

Student Customer Service Perceptions Among Higher Ed Practitioners

EAB surveyed 95 student success practitioners at four-year institutions to understand how student customer service experiences have changed.
Navigate360
Video

How Navigate360 Powers Samford University’s Student Success Strategy

Bridget Rose shares how her team uses Navigate360 to close support gaps and proactively meet student needs with a unified data view.
Navigate360
Blog

4 tech-focused ways to build career readiness for college students

Doubts around the value of college are high, but by promoting career readiness for college students, higher education can prove its worth. Read more.
Student Success Blog
Insight Paper

The Great Opt-Out

This report examines different reasons for the great opt-out and identifies problems that enrollment leaders can realistically hope to impact.
Enroll360
Blog

What you need to know about hyper-personalization in enrollment marketing

Without a doubt, “hyper-personalization” is one of the buzziest marketing terms of the decade thus far. Even within higher education marketing and enrollment management, practitioners are hearing about “hyper-personalized” innovations…
Enrollment Blog
Blog

Stealth shoppers are everywhere. Here’s how to reach them.

The concept of “stealth shoppers,” or students that are unknown to your institution until they actually submit an application, is not a new one. But that doesn’t mean graduate and…
Adult Education Blog
Insight Paper

Understanding the High School Counselor Perspective

This report shares top insights for enrollment leaders from EAB's 2024 high school counselor survey.
Enroll360
Event

Separate the Hype from the Reality of Generative AI

Rare is the university not wading into the world of AI—but what's hype, what's real, and what's potentially differentiating? In this session, join EAB's senior research adviser David Attis as…
Blog

4 steps to build better student support in higher ed

College doesn’t come with an instruction manual for students. Every decision students make along the way could impact their success. Addressing these challenges early can set them up for success.
Student Success Blog
Event

Rapid Insight Virtual User Gathering 2025

Join us for an exclusive opportunity to connect with fellow Rapid Insight users and enhance your expertise within the platform. Our upcoming event is designed to foster community learning, celebrate…