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Research Report

Fine-tune your shared services communications strategy

While most campus leaders understand that implementing shared services requires significant communication, they often rely on one single message unlikely to satisfy the needs of diverse stakeholder groups.
Research Report

Conduct an activity assessment to determine shared services staffing needs

When transitioning to shared services, failing to deliver on customer service expectations can reinforce stakeholder skepticism about the model’s effectiveness.
Tool

Multi-Modal Communication Planning Kit

Explore the multi-modal communication planning kit that provides you with a checklist of essential elements of a well-developed plan, a template, and examples.
Tool

Compendium of Shared Services Profiles

This resource is designed to shed light on this common question. Notably, no two campuses’ approaches to shared services are the same.
Strategic Advisory Services
Research Report

Rally staff around process standardization during shared services implementation

Consolidating staff positions from across campus without standardizing the underlying work undercuts efficiency opportunities, as the same problems that plagued workflows in the previous structure have just moved to a…
Tool

Key Performance Indicator Compendium

Explore this tool for a list of frequently used KPIs for HR, finance, procurement, and IT.
Roadmap

Design a Shared Services Model That Reflects Campus Priorities

Shared services centers absorb administrative work from campus units to realize efficiency and quality improvements. Rather than adopting a one-size-fits-all model, institutions should create a shared services structure that strikes…
Strategic Advisory Services
Research Report

Introduce shared services incrementally, rather than with a “big bang”

Shared services developed a bad reputation in higher education in part because many early movers followed the private sector lift and shift model, “lifting” administrative personnel from units and “shifting”…
Tool

Target high-volume, high-frustration processes for initial shared services migration

Shared services units are designed to reduce inefficiencies and improve the service quality of transactional business activities. As is the case with organizational models, one size does not fit all…
Research Report

Maximizing the Benefits of System Shared Services

This study has 10 practices to implement and sustain shared services across your system.
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